CranstonRecruiter
the smart solution for Cranston jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Cranston
Posted on: May 12, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLSara when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Cranston , Customer Service Representative / HME Support Rep., Sales , Cranston, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Development Representative
Description: Position ID 239517 Title Sales Development Representative DescriptionSales Search Partners has joined forces with an
Company: Sales Search Partners
Location: Lexington
Posted on: 05/25/2019

Named Account Executive - Sales - Boston
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.From smart office technology (more...)
Company: Konica Minolta
Location: Boston
Posted on: 05/25/2019

Service Sales Representative - First Aid and Safety
Description: Requisition Number: 40859-- br br Job Description br br Cintas is seeking a Service Sales Representative - First Aid and Safety FAS to sell and service customers in a manner which exceeds their (more...)
Company: Cintas
Location: Quincy
Posted on: 05/25/2019


College Graduates - Accociate Inside Sales Rep: April 2019- MA & TEXAS
Description: We're Hiring Two Locations: Texas and Massachusetts Dell EMC is currently hiring for sales roles in two of our locations, one outside of Austin, Texas and one outside of Boston, MA for classes throughout (more...)
Company: Dell
Location: Boston
Posted on: 05/25/2019

INSIDE SALES REPRESENTATIVE - Entry-Level
Description: Perfect your skills or start a sales career with our rapidly expanding team. We need Inside Sales Representatives to improve customer satisfaction, building relationships and driving sales growth. Entry-level (more...)
Company: OnBrand24
Location: Beverly
Posted on: 05/25/2019

On-Demand Life Insurance Agent - No 12mo chargeback window,
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Medford
Posted on: 05/25/2019

Real Estate Agent - License Needed
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Andover
Posted on: 05/25/2019

Enterprise SaaS Sales
Description: Overview Join a rapidly growing, venture-backed international software business that's quickly becoming the industry leader. Founded in 2014 and headquartered in Ireland, PlotBox is one of the EU's fastest-growing (more...)
Company: PlotBox
Location: Boston
Posted on: 05/25/2019

Contract Life Insurance Agent - 100% commission & autonomy,
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Medford
Posted on: 05/25/2019

Licensed Real Estate Agent - License Required
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: Keller Williams Realty
Location: Andover
Posted on: 05/25/2019

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Cranston RSS job feeds