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Sr. Client Service Rep - ETF Custody

Company: Brown Brothers Harriman
Location: Boston
Posted on: May 21, 2018

Job Description:

Job description:
As Senior Client Service Representative you will serve as a primary contact for Exchange Traded Funds (ETF) clients and internal operational teams. The Senior Client Service Representative provides timely and accurate resolution of internal and client inquiries to ensure exceptional levels of client service are met. You will focus Custody, ETF and Client Service disciplines and the applicable product offering for assigned ETF client relationships. You will be responsible for guiding Client Service Representatives and provide training for newly hired, less experienced staff.

About the team:
In the Client Service Group, we believe collaboration is not only important to the development of our team, we believe it s a key component to delivering an exceptional level of client service, minimizing risk and maintaining a growth oriented learning environment for the future. We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate trainings and mentorship opportunities that will enable you to build on to your skill set and further your career in this competitive industry.
As a member of the Client Service Group, ETF Team, you will help clients and Authorized Participants (APs) to improve performance in all aspects. You will serve as a conduit between your team, your clients and APs to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.

To be successful, you ll need to:
Take initiative. You are responsible for the client relationship; try to anticipate their needs and look for ways to improve client experience.
Collaborate. Listen and learn from your peers; encourage entry level staff to work together and promote intellectual dialogue.
Be Proactive. Find time to strengthen client relationships, enhance team development and seek out opportunities for personal career advancement.
Qualifications:
Strong client service and relationship management skills.
BS/BA degree (finance related concentration preferred), and/or equivalent work experience.
2 to 3 years of industry experience.
ETF experience preferred but not required.

What we offer:
A collegial atmosphere focused on teamwork and healthy competition.
Multifaceted opportunities that enable you to interact with more than one area of the firm, challenge yourself and add value.
A chance to gain global competence working with clients, industry experts and colleagues located in 18 BBH offices throughout North America, Europe and Asia.
Premium and accessible benefits program promoting healthy lifestyles, financial security, career development and a wide variety of opportunities to devote time to philanthropic initiatives.

#LI-Post
Grade-6

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston.

Keywords: Brown Brothers Harriman, Cranston, Sr. Client Service Rep - ETF Custody, Sales, Boston, Rhode Island

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