Customer Success Agent
Company: Clean Harbors
Location: Pembroke
Posted on: April 16, 2024
Job Description:
Safety-Kleen is looking for a Customer Success Agent to join
their safety conscious team! The CSA provides customer service
including order procurement, suggestive selling, waste profiling,
call documentation, customer problem resolution,
maintenance/creation of customer profiles, pricing records, and
invoicing of shipments, including cross checking of invoice results
and adjustments as needed. Generates business opportunities,
cultivates sales leads, drives sales and works to exceed quotas and
targets.Why work for Safety-Kleen?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of
full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of
your career
- Generous paid time off, company paid training and tuition
reimbursement
- Positive and safe work environments
- Order placement, entry, documentation and tracking; communicate
product delivery schedules with customers as appropriate, using OM,
SF, other softwares
- Develop and maintain customer records, including activities,
cases, orders, opportunities, and leads, as well as ensuring
accuracy/currency of customer contact information
- Customer issue resolution, including payment processing,
document retrieval, account updates, order taking, escalations,
etc.
- Develop, maintain, and manage customer relationships at all
levels and ensure customer satisfaction in all sales transactions.
Follow up with past customers to restore business relationships and
look for opportunities to upsell
- Consistently meet or exceed weekly and monthly sales targets
and goals, including profit expectations, on all sales transactions
and customer referral goals. Create and cultivate a sales pipeline,
and ensure disciplined management to meet or exceed quotas
- Understand the customer's business needs and initiatives, and
apply our environmental solutions in support of their business
goals. Suggest products and services that will add value and ensure
customer is provided with accurate information and quotes in a
timely manner
- Cultivate leads for larger, more complex accounts, or accounts
requiring a site visit, for the outside sales team
- High School diploma is required
- Computer skills - Office 365 and Salesforce typing proficiency,
ability to use multiple screens
- Time management, attention to details, organizational skills;
Active listening; multiple concurrent software use
- Excellent written and verbal communication skills; Suggestive
selling; Goal oriented; self-motivated
- Ability to operate in fast-paced environment
- Prior sales experience is a plusSafety-Kleen Systems, a Clean
Harbors company, has a commitment to excellence deeply rooted in a
strong sense of tradition. Our entire business model revolves
around keeping North American businesses green. We generate more
than $1.2 billion in annual revenue as a world-class environmental
service organization and market leader in industrial hazardous
waste management, parts-cleaning technology, and oil re-refining.
We collect over 200 million gallons of used motor oil each year and
we have the largest re-refinery capacity in North America allowing
us to re-refine more than 150 million gallons each year. Every day,
we help our customers resolve their waste management needs and
reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE
GREEN WORK.---Join our safety focused team today! To learn more
about our company, and to apply online for this exciting
opportunity, visit us at www.safety-kleen.com/careers.Clean Harbors
is an equal opportunity employer. We do not discriminate against
applicants due to race, ancestry, color, sexual orientation, gender
identity, national origin, religion, age, physical or mental
disability, veteran status, or on the basis of any other federal,
state/provincial or local protected class. Safety-Kleen Systems, a
Clean Harbors company, is a Military & Veteran friendly
company.*SK#LI-BP1
Keywords: Clean Harbors, Cranston , Customer Success Agent, Sales , Pembroke, Rhode Island
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