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Customer Service Representative

Company: Bank of America
Location: Riverside
Posted on: May 1, 2021

Job Description:

Required skills: Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives. Fully understands how life events can impact a clients financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions. Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. Communicates effectively and confidently with all clients to make their financial lives better. Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections. Is comfortable receiving ongoing performance feedback and coaching. Has the ability to learn and adapt to new information and technology platforms. Has at least an intermediate level of proficiency with computers and current technology. Has 1+ years of customer/client service experience, including experience handling difficult client situations. Desired skills: 1+ years of experience in the banking/financial industry. 1+ years of experience working in a client service capacity. Initially you may be asked to work and/or be remote in this role and need the following: Internet Service Provider at home (no public WiFi or Internet) Sufficient room to set up a laptop, monitors, keyboard and mouse Comfortable space to work for a full shift Quiet, private and SECURE space in which to workJob Requirements:

  • At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, well count on you to care for, advise and guide our clients when they need us most whether theyre just starting out, buying a home, building a family or planning for retirement.Were looking for the next generation of Client Service Representatives - those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of our Consumer Client Services centers. The Client Service Representative role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those with a passion for assisting clients with their banking transactions while building relationships and helping to identify their needs. Client Service Representatives (CSR) have a passion for delivering a personalized and caring experience they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request. Those in the Client Service Representative II role are experts who care for clients with a checking account, savings account, credit card or mortgage loan.CSRs receive calls from clients while sitting and taking calls for the day, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our teammates to follow schedules that ensure our clients have every opportunity to connect with a client service professional in the moments that matter.From day one, youll receive training from our award-winning Academy at Bank of America. This will include hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. Opportunity for growth and advancement will be tied to your ability to demonstrate success in role. Advancement opportunities may include progression to an advanced level client service representative or manager role and/or the chance to grow throughout other areas of the company. The Academy will support you with dedicated programs, tools and resources throughout your career at Bank of America.Well help you Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. Grow in your current role through one-on-one coaching from managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility. Youll receive in depth classroom training, small group sessions including live demonstrations and continued on the job training and coaching. Continuously learn and advance your career goals through intentional career paths with progression opportunities to the next best role. Provide clients with a personalized rewarding experience that starts with answering clients questions as well as understanding each clients unique needs. Use resources and innovative technology to optimize the client experience and inform and educate clients on how to conduct simple transactions through our mobile application and online banking. Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures. Be the advocate for clients by taking ownership, acting with empathy and connecting clients to solutions that meet their financial goals.As a Client Service Representative, you can look forward to Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an effici

Keywords: Bank of America, Cranston , Customer Service Representative, Sales , Riverside, Rhode Island

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