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Lead Cellphone Repair Technician

Company: Asurion
Location: Cranston
Posted on: November 11, 2019

Job Description:

PURPOSE AND DESCRIPTION
The primary responsibility of the Lead Technical Consultant is to perform high level repairs on Cellular Phones from multiple manufacturers while ensuring that production and quality standards are achieved. This repair work is done within a Sprint retail store so delivering an outstanding customer experience is paramount.
ESSENTIAL FUNCTIONS
* Serves as a technical leader.* Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.* Fix phones, tablets and other consumer electronics by utilizing tools and processes to triage, determine most effective method to repair, then repair or mail off to be repaired.* Engages with customers face to face daily and delivers an outstanding customer experience within a Sprint retail store.* Delivers an outstanding customer experience within a Sprint retail store.* Meets or exceeds key performance objectives that include service and repair metrics.* Manages repair inventory which involves receiving new parts, recording volumes, placing them into inventory and tracking usage.* Completes all coursework in curriculum path within the required timeframes.* Complies with all operational policies and procedures.* Demonstrates Asurion Core Values in all interactions.
OTHER FUNCTIONS
* Other duties as assigned.
MINIMUM REQUIREMENTS
(1)?Skills/knowledge:* Strong Electronic repair skills.* Basic Microsoft Office skills.* Strong oral and written communication skills.* Strong teamwork and collaboration skills.* Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.* Hearing is required to perceive information at normal spoken word levels.
(2)?Experience/education:* High School diploma or equivalent.* One year experience with product service support or troubleshooting electronics.* One year face-to-face customer service experience in a retail store or technical support environment.
(3)?Physical demands:* Ability to stand for long periods of time up to 100% of shift* Ability to lean over to focus on fixing an electronic device up to 100% of shift* Ability to stay focused on repair work which involves handling small parts and being dexterous up to 100% of shift* Must be good with their hands and able to handle consumer electronics with care
(4)?Work environment:* There is potential for specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.* Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.* Hearing is required to perceive information at normal spoken word levels.
(5)?Environment and scheduling:* Nights and weekend work required. Flexible with scheduling changes.* Must keep a clean, dust free work environment.* Regularly requires working indoors in environmentally controlled conditions.* Regularly requires working with others in a close proximity and sharing workspaces.* Exposure to various materials including cardboard, various metals and plastics.* Exposure to tools or material with sharp edges which may involve the risk of injury
Brick/Mortar locations: Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces.
Work at Home locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the company?s standards.

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Keywords: Asurion, Cranston , Lead Cellphone Repair Technician, Professions , Cranston, Rhode Island

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