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Dispatcher

Company: Thielsch Engineering Inc
Location: Cranston
Posted on: October 10, 2019

Job Description:

Skills - Time Management - 401(k) - Customer Service - Excel - HVAC/R Benefits - Paid Time Off - Health Insurance - Stock Ownership Plan At Coldmasters Temperature Control Inc. our mission is to provide complete technical Service for your HVAC and Refrigeration systems & equipment. We are committed to exceptional Quality, the success of our Staff, and environmental responsibility for Planet Earth.? Coldmasters is committed to providing single source responsibility for our customers HVAC and Refrigeration needs. Our services include: repairs and retrofits, preventative maintenance, engineering services and complete installation of new equipment. We install and service the finest equipment in the industry to meet your exact requirements. Position Summary: The overall responsibility of the HVAC/Refrigeration Dispatcher is to maximize efficiency and productivity while exceeding customer expectations. This position is the primary focal point of the Service Organization and runs the day to day service of the organization. Essential Duties and Responsibilities: - Focal point for all incoming service calls and opening up calls in the database. - Dispatching all levels of service. - Prioritize all incoming emergency calls on a daily basis and dispatch accordingly. - Call and schedule Preventive Maintenance calls. - Order material the material needed to perform the PM. - Order parts as needed for technicians and follow up for estimated time of arrival of parts. - Type up and E-mail service quotes to our customers and follow up as needed. - Receive incoming parts from UPS/Fed Express on a daily basis and schedule return calls with customers. - Flexibility on working longer hours during extreme cold weather or high temp during the summer. - Responsible for overall productivity of service technicians. - Maintain and update the customer records within database. - Review technicians work orders to determine the outcome of each call. - Prepare invoices for review by the service manager - Other duties as assigned. Supervisor Responsibilities: This position will require some supervisory responsibilities Work Environment: This position requires the employee to work both inside and outside. While working in the office the worker will operate in a professional office environment and routinely use standard office equipment. Positions Type and Expected hours of Work: Days and hours of work are Full Time, Monday through Friday between the hours of 8:00 AM till 5:00 PM. May be requested to work overtime as determined by the needs of department. Travel: Occasional local daily travel may be required at times Required Education and Experience: 2 to 5 years experience in dispatching for a HVAC/R Company. Ability to follow up and react on incomplete service calls. Knowledge of geography of Rhode Island and South Eastern MA essential. Strong focus on customer's deliverable's. Ability to multi-task. Customer Service experience and work independently as needed. Strong verbal and written skills. Well organized and strong time management skills. Proficient in Excel and Word Physical Demands: Continuous: Reading, typing and computer input Sedentary work itional Information: Benefits include; Top wages, Paid holidays, vacation, Time off - Personal and sick, Health Insurance, 401K Retirement, ESOP and more!! Thielsch Engineering, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer. Thielsch Engineering, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.

Keywords: Thielsch Engineering Inc, Cranston , Dispatcher, Professions , Cranston, Rhode Island

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