CranstonRecruiter Since 2001
the smart solution for Cranston jobs

Customer Service Coordinator

Company: Penske
Location: Cranston
Posted on: August 9, 2019

Job Description:



Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

This position will be located at the Penske facility at 65 Amflex Drive in Cranston, RI. The schedule will be Monday through Friday, 11:00 AM-7:30 PM.

Major Responsibilities:
-Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
-Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
-Assure that all Penske Rental units are maintained and prepared for customers
-Ensure parts are available for scheduled work
-Hold vendors accountable for quality and adherence to schedule for outside work
-Provide customer service, assuring customers are satisfied and will return for additional business.
-Maintain shop productivity by optimizing the work plan
-Coordinate with district billing clerks as necessary
-Other projects and tasks as assigned by supervisor

-2 years of customer service experience required
-At least 1 year of hands on mechanical experience required
-2 years of supervisory experience preferred
-At least 2 years of service department administration preferred
-High School diploma or equivalent required
-Associates Degree, Technical School Degree, or Bachelors Degree preferred
-ASE certification preferred
-Prior experience with service scheduling programs and diagnostic programs preferred
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Keywords: Penske, Cranston , Customer Service Coordinator, Professions , Cranston, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A Company Truck Driver
Description: New Pay Package - Earn Up to 52 CPM 100 employee-owned J R Schugel gets you HOME on great OTR runs Join the carrier who promotes a family environment and a drivers-first focus 100 employee owned, J (more...)
Company: J&R Schugel
Location: Methuen
Posted on: 08/23/2019

Company Truck Driver - Solo, Teams & Trainees
Description: Back Your Success with an Industry Leader br br Tyson Foods is announcing their largest pay increase ever for CDL-A professionals up to 15 increase for experienced drivers br br Tyson Foods (more...)
Company: Tyson Foods
Location: Chicopee
Posted on: 08/23/2019

CDL-A Refrigerated Truck Driver - Flexible Home Time!
Description: CDL-A TRUCK DRIVER JOBS -REFRIGERATED FREIGHT Top Pay Flexible Home Time Operate our modern trailers, hauling cheese and other food or temperature-controlled
Company: Roehl Transport Inc
Location: Peabody
Posted on: 08/23/2019


OTR CDL Truck Driver
Description: br br br Company Profile: br Call 1.888.397.2168 br As North America's largest time-specific, critical-shipment carrier, FedEx Custom Critical offers contractors excellent earning potential. (more...)
Company: FedEx Custom Critical
Location: Pawtucket
Posted on: 08/23/2019

CDL-A Refrigerated Truck Driver - Flexible Home Time!
Description: CDL-A TRUCK DRIVER JOBS -REFRIGERATED FREIGHT Top Pay Flexible Home Time Operate our modern trailers, hauling cheese and other food or temperature-controlled
Company: Roehl Transport Inc
Location: Chicopee
Posted on: 08/23/2019

CDL-A Refrigerated Truck Driver - Flexible Home Time!
Description: CDL-A TRUCK DRIVER JOBS -REFRIGERATED FREIGHT Top Pay Flexible Home Time Operate our modern trailers, hauling cheese and other food or temperature-controlled
Company: Roehl Transport Inc
Location: Leominster
Posted on: 08/23/2019

CDL-A Refrigerated Truck Driver - Flexible Home Time!
Description: CDL-A TRUCK DRIVER JOBS -REFRIGERATED FREIGHT Top Pay Flexible Home Time Operate our modern trailers, hauling cheese and other food or temperature-controlled products, as a CDL-A driver in our OTR (more...)
Company: Roehl Transport
Location: Peabody
Posted on: 08/23/2019

Health Benefits Consultant
Description: We are now interviewing for Benefit Consultants to work from the comfort of your own home office. Our company
Company: AmeriPlan
Location: Attleboro
Posted on: 08/23/2019

Dock Supervisor
Description: Job Description: Dock Supervisor Experience: 2-5 years managing labor in the transportation or logistics field Compensation: Depending on Experience Description: Manage and control the flow of the sort (more...)
Company: Premier Transportation
Location: Chicopee
Posted on: 08/23/2019

Maintenance Technician
Description: Job Description We are seeking a full-time maintenance technician. In this role, you will be performing a variety of routine, emergency and preventative maintenance tasks for community common buildings, (more...)
Company: Hometown America
Location: Attleboro
Posted on: 08/23/2019

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Cranston RSS job feeds