HELP DESK TECHNICIAN
Company: State of Rhode Island
Location: Providence
Posted on: April 16, 2024
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Job Description:
Salary : $44,309.00 - $48,292.00 Annually
Location : Providence, RI
Job Type: NA
Job Number: 15871
Department: SECRETARY OF STATE
Division: Administration
Opening Date: 04/11/2024
Closing Date: Continuous
Pay Grade: 08614A
Classification: Unclassified
Scheduled Work Days; Hours of Work: Monday - Friday; 8:30 a.m. -
4:30 p.m.
Work Week: Non-Standard
Bargaining Union: Non-Union (99)
Class Definition
POSITION SUMMARY:
The Help Desk Technician plays a crucial role in providing
technical assistance and support to users across various
departments at multiple locations. The primary responsibility will
be to troubleshoot and resolve IT-related issues, ranging from
software problems to hardware malfunctions. This is a position in a
dynamic work environment.
Illustrative Examples of Work Performed
SUMMARY:
The Help Desk Technician performs various duties including, but not
limited to:
Required Qualifications for Appointment
EDUCATION AND EXPERIENCE
Continued education in IT or related certifications preferred. Must
have a high aptitude for learning while taking direction. Ability
to travel between locations. Prior exposure to IT support and
collaboration is recommended.
Supplemental Information
KNOWLEDGE, SKILLS & ABILITIES
For information regarding the benefits available to State of Rhode
Island employees, please visit the Office of Employee Benefits'
website at
Also, be advised that a new provision in RI General Law 35-6-1 was
enacted requiring direct deposit for all employees. Specific to new
hires, the law requires that all employees hired after September
30, 2014 participate in direct deposit. Accordingly, any employee
hired after this date will be required to participate in the direct
deposit system. At the time the employee is hired, the employee
shall identify a financial institution that will serve as a
personal depository agency for the employee.
Keywords: State of Rhode Island, Cranston , HELP DESK TECHNICIAN, Professions , Providence, Rhode Island
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