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Service Desk Analyst III

Company: VirtualVocations
Location: Cranston
Posted on: September 21, 2023

Job Description:

A company is looking for a Service Desk Analyst III.
Key Responsibilities:

Provide technical support to internal customers by diagnosing, troubleshooting, repairing, and debugging software and/or networked systems
Deliver excellent customer service through clear communication, detailed tracking, and adherence to service desk processes
Train and coach team members on technical best practices and assist with process improvements

Required Qualifications:

3+ years of experience in a technical support capacity
Expertise in general operating systems, desktop hardware, software, modern browsers, and networking concepts
Ability to work efficiently under pressure, manage multiple projects, and prioritize based on objectives
Experience using a service desk ticketing/tracking system
2 Year / Associate Degree or equivalent technical training

Keywords: VirtualVocations, Cranston , Service Desk Analyst III, Professions , Cranston, Rhode Island

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