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Quality Assurance Analyst

Company: Trillium Staffing Solutions
Location: Cranston
Posted on: January 7, 2022

Job Description:

Now hiring a Quality Assurance Analyst in Cranston!Trillium Technical is now seeking a Quality Assurance Analyst for work in Cranston, RI! Duties will include but will not be limited to responsibility for data collection methods and data analysis specific to Quality Assurance. Additionally, the QA analyst will own tool set up and maintenance as well as process refinement. The QA Analyst will support QA training initiatives and team management/communication. Incumbent must be able to provide support a minimum of 35 hours a week minimum, with ability to work off-hour shifts, weekends, and holidays as needed to support COVID-19 Unit response requirements. Length of contract dependent on resource needs and funding availability. RESPONSIBILITIES --- Maintain knowledge of client and operations-driven process and policy that impacts QA --- Develop, maintain, and update QA surveys based on policy and training materials --- Design and execute quality plans based on QA lead directive --- Coordinate the development and delivery of coaching plans --- Attend and contribute to both internal and workstream calibration sessions --- Develop actionable insights from data trends and analysis, at the individual, team and program level --- Track trends and make recommendations for refresher and/or up- training to the trainer(s) --- Support training initiatives by developing and delivering training materials in partnership with the QA Lead, Training and Ops --- Produce and deliver data read outs to all stakeholders --- Compile and track data on progress of QA requirements for Epi Ops workstreams --- Deliver minutes for QA meetings with workstreams and QA staff meetings and track issues to completion --- Manage incremental quality processes like QA the QA and targeted campaigns --- Make recommendations on tool and process changes with the goal of continuous improvement --- Performs other duties as assigned by supervisor If interested, please apply today!--- Graduation from an accredited four-year college or university; prefer quantitative focus --- One year minimum prior background work experience in data analytics; Python or other scripting language preferred --- Strong skills in Microsoft Office applications, especially Excel (Pivot table proficiency required) and PowerPoint --- Excellent verbal, written and interpersonal English communication skills --- Attention to detail is critical --- Strong interpersonal skills required and ability to interact professionally with employees at all levels of the organization --- Experience presenting data interactively to all stakeholders --- Familiarity with Quality monitoring software preferred --- Dependability regarding timely completion of assignments --- Creative ability with focus on quality and customer service --- Strong organizational and time management skills --- Self-motivated and independent, can make decisions and act without heavy supervision --- Exceptional listening and analytical skills --- Must adapt well to change and successfully set and adjust priorities as needed --- Ability to multitask and successfully operate in a fast paced, team environment #CBT

Keywords: Trillium Staffing Solutions, Cranston , Quality Assurance Analyst, Professions , Cranston, Rhode Island

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