Operations Process Reengineering Sr Analyst

Company: Citizens Financial Group, Inc.
Location: Riverside
Posted on: November 12, 2021

Job Description:

Req. Number: 215508 Full/Part Time: F Shift: 1st Shift Description The incumbent will identify, design, and manage process improvements that enhance customer experience, and deliver improved operational efficiency and effectiveness. This role is suited to a multifaceted and adaptable self-starter with the desire to drive tangible results and can forge strong partnerships, delivering through influencing, collaborating with, and mentoring others. If you are skilled in engineering critical planning, project management, organizational change, workflow optimization and business process improvement - this role may be for you! The key responsibilities of the role are: * Coordinate strategic plans and objectives for enhancing operational customer experience * Identify and assess improvement opportunities through diagnostic efforts and data analysis * Integrate industry trend and benchmark data to support improvement prioritization * Design and implement process development projects * Oversee or lead local operational improvement initiatives that deliver positive customer experience, efficiency, and operational risk outcomes * Review and redesign metrics to measure operational performance more efficiently * Build a strong network of key partners across Commercial Operations The Business: Operations, Commercial Banking Commercial Operations support a diverse range of products including Global Wire Transfer, Automated Clearing House (ACH), Electronic Data Interchange (EDI), Wholesale Lockbox, International Trade & Supply Chain Finance, Foreign Exchange, Interest Rate Derivatives, Cash Management, Commercial and Business Banking Loans, Asset Based Lending and Leasing. Qualifications Required Skills/Experience: * Knowledge of Operations and shown experience defining and delivering process improvement initiatives * Facilitation capabilities to frame sophisticated problem/opportunity statements and developing a variety of fit for purpose solutions * Project management and governance skills * Ability to multi-task, prioritize, and work independently * Proven record of fostering teamwork and innovative thinking * A history of building and maintaining partner relationships * Results oriented demeanor and ability to work under own initiative * High quality written and excellent verbal communication skills * Sophisticated MS PowerPoint and Excel skills * Proficiency problem solving and analytical skills with the ability to analyze data, identify trends, and formulate proposals * Outstanding ability to synthesize content and communicate high level messaging * Excellent time-management skills and results oriented while also meeting day-to day-business needs Preferred Skills/Experience - any of the following will be highly regarded: * Knowledge of Commercial Banking transaction and lending products * Formal Continuous Improvement methodology knowledge and experience (e.g. Lean, Six Sigma) * Workflow or Process Automation experience * Project management and execution of business-focused organizational change projects * Proficiency in JIRA Education, Certifications and/or Other Professional Credentials: * Bachelor's degree and 5+ years relevant business experience * 10+ years' experience in lieu of degree Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Human Rights Campaign Best Places to Work for LGBTQ Equality Dave Thomas Foundation Best Adoption-friendly Workplace DiversityInc Top 50 Companies for Diversity Military Friendly Employer Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Citizens is committed to ensuring that all interested candidates can successfully participate in our recruitment process. If you are an individual with a disability or require a reasonable accommodation, please see our Job Seeker Help policy.

Keywords: Citizens Financial Group, Inc., Cranston , Operations Process Reengineering Sr Analyst, Professions , Riverside, Rhode Island