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Desktop Experience Owner (Product Owner)

Company: Citizens Bank
Location: Cranston
Posted on: November 6, 2019

Job Description:

DescriptionThe Desktop Experience Owner acts as a product owner for the colleague experience including corporate laptops and devices, BYOD/ virtual desktop and related commonly used productivity applications including Office 365 suite. - By understanding end user needs and business requirements, the Experience Owner is able to successfully influence technology teams' design experiences that drive colleague satisfaction and productivity.
Primary responsibilities include:

  • Create user journeys - series of moments that matter - that define and prioritize the ideal desktop experience for colleagues.
  • Create and prioritize a backlog. -Gain agreement and oversee sprints that deliver on the backlog with relevant teams including engineers and other technical resources, change, communications and other teams.
  • Contribute to and leverage personas and user research to understand and design the desired user experience as a stakeholder in key technology projects.
  • Identify opportunities for continuous improvement for the user experience and delivery of technology services to our colleagues.
  • Create jargon-free, easy to understand executive updates and knowledge articles for ongoing technology changes.
  • Be a trusted partner and work closely with:
    • Technology Services leaders, project managers, vendors and other stakeholders to gain a technical understanding of assigned projects and how they enable end users
    • Other Experience/product owners - especially collaboration and mobile - for a seamless colleague experience.
    • Colleague Technology Engagement & Research to request user studies, gather feedback, conduct pilots and testing, address pain points, and refine user guidance.QualificationsRequired Skills/Experience:
      • 3+ yrs experience as a Product or User Experience Owner in a digital or technology function.
      • Advanced experience with Office 365 required.
      • Experiencing deploying Office 365 in a corporate environment preferred.
      • Ability to influence leaders and partners on outcomes and timelines amidst competing risk, resource, budget and other priorities.
      • Ability to prioritize multiple projects in a fast-paced environment
      • Knowledge of Agile and Waterfall development preferred
      • Knowledge of Project Management methodologies.
      • Knowledge of banking products, technology organizations and relevant terminology - - - - - - - - -
      • Understanding of security components including endpoint security, VPN/cloud security preferred
      • Communications or knowledge management experience preferred. - Education, Certifications and/or Other Professional Credentials:
        • Bachelor's degree required Hours & Work Schedule
          Hours per Week: 40 Hours
          Work Schedule: Monday through Friday#LI-KP2Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Cranston , Desktop Experience Owner (Product Owner), Other , Cranston, Rhode Island

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