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Front Desk Associate

Company: MiniLuxe
Location: Cranston
Posted on: August 16, 2019

Job Description:

SUMMARY/ OBJECTIVE

What kind of party do you host? The Power of Party is our brand standard in delivering a premium guest experience with clean standards that outshine the industry. When it comes to clean, we mean it, and we're not just talking hygiene. In an industry known for shortcuts and toxins, clean is a deeper promise that goes from head to toes. It's our mission to help clients feel their best every day with MiniMoments of luxury.

The Experience Associate has a passion for beauty and hospitality. He/she serves as the face of the MiniLuxe brand by confidently engaging and connecting with clients and team members. The Experience Associate sets the tone to deliver MiniMoments of luxury and a premium brand experience.

Job Description

Host/hostess:


  • Is passionate and knowledgeable on all service and product offerings and effectively educates clients
  • Welcomes and engages every client
  • Hangs coat/ umbrella and offers beverage to every client.
  • Engages and solicits feedback on client experience at time of departure
  • Consistently goes above and beyond to exceed client expectations
  • Develops relationships and recognizes loyal clients and their service preferences

    Clean:


    • Manages flow of clean lab
    • Proactively maintains studio cleanliness to MiniLuxe brand standards
    • Manages studio organization

      Manage service floor:


      • Routinely engages with clients on the service floor
      • Observes all areas of the service floor to ensure appropriate service timing and client flow
      • Accurately books and/or changes appointments
      • Proactively resolves potential client issues and escalates appropriately

        Drive Revenue:


        • Is a product expert and drives retail sales to make daily goals
        • Educates clients about polish offerings, service upgrades, loyalty program and retail
        • Effectively optimizes bookings for maximum client intake
        • Encourages clients to rebook or book reoccurring appointments
        • Proactively optimizes the booking system and seamlessly adjusts to accommodate real-time changes

          Requirements and Skill Sets


          • Possesses a passion for beauty and hospitality
          • Delivers an amazing client experience in a premium brand environment
          • Demonstrates operational excellence through accurate and effective appointment booking
          • Is able to multi-task and think on their feet
          • Has ability to learn and operate computer software and equipment

            Physical Demands

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


            • Ability to lift 25 lbs
            • While performing the duties of this job, the employee may be regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break)
            • The employee frequently is required to stand and walk
            • Must be able to bend/kneel
            • Must be able to handle light cleaning supplies and chemicals

              Compensation


              • Competitive hourly wage
              • Benefits - Medical, Dental, and Vision
              • 401K

Keywords: MiniLuxe, Cranston , Front Desk Associate, Other , Cranston, Rhode Island

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