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Client Relations Specialist

Company: W.B. Mason Company, Inc
Location: Cranston
Posted on: August 16, 2019

Job Description:

US-RI-Cranston

Requisition ID 2019-2987
Position Type Full Time
Shift Type First Shift
Category Customer Service/Support


Overview

Represents W.B. Mason Company, Inc. in a positive manner while speaking with customers and co-workers, processing orders and responding to customer needs or requests.

Responsibilities

Essential Duties and Responsibilities

  • Answers customer calls and chats
  • Follows through on all issues related to customer calls, chats, and emails received
  • Data entry of orders received from various channels
  • Research and solve customer issues
  • Additional tasks may be assigned

    Knowledge, Skills and Abilities
    • Exceptional customer service skills
    • Outstanding communication skills with an ability to converse, read and write in English
    • Must be organized and able to manage multiple priorities
    • Fast and accurate data entry
    • Enjoy working in a fast paced, high volume environment
    • Ability to present and maintain a positive attitude at all time with customers and co-workers

      Qualifications

      Minimum Qualifications

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

      Physical Demands

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 15 pounds.

      PM18


      Equal Opportunity Employer

      W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

      PI112754408

Keywords: W.B. Mason Company, Inc, Cranston , Client Relations Specialist, Other , Cranston, Rhode Island

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