CranstonRecruiter
the smart solution for Cranston jobs

Work at Home Bilingual Customer Retention Expert (English/Spanish)

Company: Mommy Jobs Online
Location: Cranston
Posted on: November 17, 2018

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Cranston , Work at Home Bilingual Customer Retention Expert (English/Spanish), Other , Cranston, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Customer Service
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: mommy jobs online
Location: Pawtucket
Posted on: 12/12/2018

Freelance Job Promoter-Work At Home
Description: Freelance Job Promoter-Work At Home Mommy Jobs Online is now recruiting Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. (more...)
Company: Mommy Jobs Online
Location: Peabody
Posted on: 12/12/2018

Currently Interviewing PT / FT
Description: Remote Positions Available - Flexible Hours. Seeking upbeat and motivated individuals to join our
Company: TQS
Location: Springfield
Posted on: 12/12/2018


Now interviewing - Work from home
Description: Premier health company is actively searching for highly motivated individuals to work individually
Company: Career Division
Location: Peabody
Posted on: 12/12/2018

Attention Moms! Currently Interviewing Flex Hrs Position with Wellness Company!
Description: Description: Join our growing team as we now schedule interviews for this PT flexible position
Company: AmeriPlan USA
Location: Chicopee
Posted on: 12/12/2018

Currently Interviewing Customer Care Reps
Description: Scheduling Interviews Now seeking upbeat and motivated individuals to join our award winning
Company: TQS
Location: Springfield
Posted on: 12/12/2018

Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Brockton
Posted on: 12/12/2018

Virtual Recruiter - (Remote)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Onlines
Location: Attleboro
Posted on: 12/12/2018

Seasonal Delivery Assistant I
Description: CORT, a Berkshire Hathaway Company, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, (more...)
Company: Cort
Location: Worcester
Posted on: 12/12/2018

Group Lead, Downstream Process Development -AAV Chromatography
Description: Group Lead, Downstream Process Development -AAV Chromatography Job Code: SDPD010-18 Location: Bedford, MA The successful candidate will be an integral part of a fast paced and rapidly growing group of (more...)
Company: Homology Medicines
Location: New Bedford
Posted on: 12/12/2018

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Cranston RSS job feeds