CranstonRecruiter
the smart solution for Cranston jobs

Work at Home Bilingual Customer Retention Expert (English/Spanish)

Company: Mommy Jobs Online
Location: Cranston
Posted on: October 6, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Cranston , Work at Home Bilingual Customer Retention Expert (English/Spanish), Other , Cranston, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work at Home Bilingual Customer Retention Expert (English / Spanish)
Description: Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever (more...)
Company: Mommy Jobs Online
Location: Warwick
Posted on: 10/15/2018

Seasonal Team Member
Description: Description: About us:Target is one of the world s most recognized brands and one of America s leading retailers. And when you hear people say, I love Target they re usually talking about visiting one (more...)
Company: Target Stores
Location: Roslindale
Posted on: 10/15/2018

Senior Scientist
Description: Eurofins Lancaster Laboratories PSS, a nationally recognized laboratory, is searching for a Quality Control Development Senior Scientist to support our Professional Scientific Services group in the Andover, (more...)
Company: Eurofins
Location: Andover
Posted on: 10/15/2018


Seasonal Team Member
Description: Description: About us:Target is one of the world s most recognized brands and one of America s leading retailers. And when you hear people say, I love Target they re usually talking about visiting one (more...)
Company: Target Stores
Location: Somerville
Posted on: 10/15/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Beverl
Description: Professional Landscapers - Grow Your Business With HomeAdvisor Beverl Over 25 million homeowners
Company: HomeAdvisor
Location: Beverly
Posted on: 10/15/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Woburn
Description: Professional Landscapers - Grow Your Business With HomeAdvisor Woburn Over 25 million homeowners
Company: HomeAdvisor
Location: Woburn
Posted on: 10/15/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Canton
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Canton
Posted on: 10/15/2018

Professional Landscapers - Grow Your Business With HomeAdvisor (Needha
Description: Over 25 million homeowners have trusted HomeAdvisor to help them find quality professionals
Company: HomeAdvisor
Location: Needham
Posted on: 10/15/2018

Seasonal Team Member
Description: Description: About us:Target is one of the world s most recognized brands and one of America s leading retailers. And when you hear people say, I love Target they re usually talking about visiting one (more...)
Company: Target Stores
Location: Hanover
Posted on: 10/15/2018

Email Marketing Specialist - Work From Home
Description: Email Marketing Specialist At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support (more...)
Company: Mommy Jobs Online
Location: Weymouth
Posted on: 10/15/2018

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Cranston RSS job feeds