CranstonRecruiter
the smart solution for Cranston jobs

Bilingual Customer Service Representative Cranston

Company: LogistiCare
Location: Cranston
Posted on: June 9, 2018

Job Description:

The Customer Service Representative (CSR) - Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS Assist customers with transportation questions and concerns -Schedule, modify and cancel reservations as requested -Obtain and document details of any complaints being filed -Receive and document customer concerns -Ensure that all relevant customer information is documented Policy Adherence -Attend all required meetings -Adhere to and ensures all company policies and procedures are maintained -Maintain an acceptable attendance and tardiness record Customer Service -Ensure accurate trip data input -Maintain a polite and courteous manner at all times -Demonstrate sincere personal commitment to producing high quality work -Refer unresolved customer grievances to designated department for further investigation and resolution -Promote a positive working environment Language -Must be fluent in the identified language as required by the job posting (SPANISH) POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer with headset for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Minimal ambulating -Ability to answer a high volume of calls up to 100+ calls per day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Cranston, Bilingual Customer Service Representative Cranston, Other, Cranston, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


NEVER work away from home again, to earn an income!
Description: Are you searching for a better way of life Does working from home would appealing We are looking for serious
Company: Destination Dynasty
Location: Framingham
Posted on: 06/22/2018

Janitorial Supervisor
Description: 2ND SHIFT WORKING SUPERVISOR br br DUTIES RESPONSIBILITIES: br br Develop cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance (more...)
Company: C&W Services
Location: Boston
Posted on: 06/22/2018

Work From Home Survey Taker $500 - $1500/week (Haverhill,MA)
Description: Work From Home Survey Taker 500 - 1500/week Haverhill,MA Survey Taker Positions Available,
Company: Responsive Media
Location: Haverhill
Posted on: 06/22/2018


Uber Eats Seasonal Delivery - Drive or Bike
Description: Deliver with Uber - Earn on your own schedule: Signing up is quick and easy. Start delivering with Uber Eats today The benefits: li Work on your schedule: Take trips for a few hours in the mornings, (more...)
Company: Uber Eats
Location: Belmont
Posted on: 06/22/2018

Painter - Lead Painter
Description: Job DescriptionWe are game changers.At DMP we are raising the bar in the painting industry and we 39 re on a mission to re-define the image of the typical painter. Our painters are respected tradespeople, (more...)
Company: Dennis Moffitt Painting
Location: Providence
Posted on: 06/22/2018

Benefit Coordinator-telecommute
Description: Are you ready for a change of pace in your career path Maybe you need a challenge or hours that work with your family's lifestyle. We are a 24 year old health
Company: AmeriPlan
Location: Methuen
Posted on: 06/22/2018

Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Plymouth
Posted on: 06/22/2018

Real Estate Associate - License Required - Westwood
Description: Finding the right real estate brokerage to build your career is one of the most important decisions you will make. It is imperative you align yourself with a company that can provide you the best opportunity (more...)
Company: Keller Williams Realty
Location: Westwood
Posted on: 06/22/2018

Uber Eats Seasonal Delivery - Drive or Bike
Description: Deliver with Uber - Earn on your own schedule: Signing up is quick and easy. Start delivering with Uber Eats today The benefits: li Work on your schedule: Take trips for a few hours in the mornings, (more...)
Company: Uber Eats
Location: Marblehead
Posted on: 06/22/2018

Business Leadership Rotational Program, Associate
Description: PTC Company Description PTC helps companies around the world reinvent the way they design, manufacture, operate, and service things in and for a smart, connected world. In 1986 we revolutionized digital (more...)
Company: PTC
Location: Needham
Posted on: 06/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Cranston RSS job feeds