M365 adoption specialist
Company: Kyyba
Location: Boston
Posted on: April 24, 2024
Job Description:
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba
has a global presence delivering high-quality resources and
top-notch recruiting services, enabling businesses to effectively
respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their
families is important to us. We are proud of our work culture which
embodies our core values; incorporating value, passion, excellence,
empowerment, and happiness, creates a vibrant and productive
atmosphere. We empower our employees with the resources,
incentives, and flexibility that they need to support a healthy,
balanced, and fulfilling career by providing many valuable benefits
and a balanced compensation structure combined with career
development.
Job Description:
Responsibilities
- Establish clear adoption and Training goals and process
milestones for the Trial Court Departments and their staff to work
toward
- Work with the Trial Court Department Stakeholders to define
what Microsoft 365 services and features should be developed and
offered
- Promote the value of Microsoft 365 services and products
through user experience
- Create or edit training courses and educational materials
- Review end user complaints and concerns and seek to improve all
aspects of the end user experience with JISD
- Promote an energetic fan base for Microsoft 365 Offerings
within the Trial Court and locate Champions to share the offering's
benefit and value
- Maintain a detailed understanding of Microsoft 365 services,
assist customers with questions and suggest the best products for
their needs
- Deliver Training via 1:1, scheduled sessions, departmental
check-ins, and Web Platforms
- Plan and facilitate M365 communication efforts working with
business and technical stakeholders.
- Research, curate, and gather information, and produce
well-written content such as help guides, tips and tricks, policy
and guidelines, text- and video-based instructions, training
modules, and news articles.
- Create and publish announcements, news posts, and news
digest.
- Review and edit content and manage approval process before
publishing.
- Continuously maintain and update content to deliver current and
accurate information.
- Provide guidance on best practices for successful
communication.
- Provide M365 Office hours as needed.
- Advocate for adoption of M365 tools across the Judiciary
- Assist in creation of governance, compliance, data policy,
records management, retention, standard operating procedures, etc.
Qualifications
- 2-5 years of experience in customer service or customer success
position strongly preferred
- Exceptional ability to communicate and foster positive business
relationships
- Strong understanding of the Microsoft 365 platform as a power
user are required. In particular, Teams, OneDrive, Outlook, and
SharePoint Online. Relevant certifications are preferred.
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each
according to the organization's standards
- Deep understanding of customers concerns and thoughts regarding
the use of products, and the ability to troubleshoot as needed
- Proven record of excellent writing and communication skills
demonstrated in an enterprise setting.
- Prior experience of creating policy, governance, and standard
operating procedures.
- Prior experience of creating and editing video-based
tutorials.
- Prior experience of end user training to a wide range of
users
- A bachelor's degree in a related field
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color,
sex, gender identity, sexual orientation, age, non-disqualifying
physical or mental disability, national origin, veteran status or
any other basis covered by appropriate law. Minorities / Females /
Protected Veterans / Individuals with Disabilities are encouraged
to apply. All employment is decided on the basis of qualifications,
merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain's Detroit Business Top Staffing Service Companies in
Detroit
- TechServe Alliance Excellence Award- IT and Engineering
Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection &
Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Keywords: Kyyba, Cranston , M365 adoption specialist, Other , Boston, Rhode Island
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