Patient Service Rep - Registry / Per Diem - Barrington, IL
Company: Advocate Aurora Health
Location: Barrington
Posted on: March 18, 2023
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Job Description:
Department:02050 AMG Barrington 400 W Northwest Hwy -
CardiologyStatus: Part timeBenefits Eligible:NoHours Per
Week:0Schedule Details/Additional Information:Per Diem (PRN)Major
Responsibilities:Patient Services: Provides efficient, high-quality
service to patients who arrive for appointments or who telephone or
visit in person to request appointments or information on tests and
procedures, bills and charges, referrals, and other matters. 1.)
Greets and accurately registers patients in EMR system verifying
essential billing and demographic information. 2.) Coordinates
scheduling of patient appointments (phone and in-person requests)
accurately and efficiently. 3.) Answers multiple incoming telephone
lines, accurately determining the appropriate recipient of the call
or message and referring them promptly and appropriately. 4.)
Distributes communications accurately, based on practice protocol.
Includes pagers, faxes, emails. 5.) Resolves a variety of patient
questions, including HMO referrals, billing and queries about
services and test results; refers complex issues to practice
manager or a clinical staff member, as appropriate. 6.) Schedules
future appointments and requisitions, laboratory tests, radiology
procedures and other special diagnostic tests as needed. May
coordinate with appropriate sections of hospital admission and/or
outpatient admissions and surgery. 7.) Notifies patient care area
when patient has arrived and is ready to be seen. Attends to
waiting patients in reception and ensures that they are seen in a
timely manner or are promptly notified of unexpected delays. 8.)
Accurately identifies type of insurance from card, understands
different types of payers, and verifies eligibility if necessary.
9.) Performs other related duties as required.Billing Services:
Ensures the collection of maximum possible fees at the time of
service and accurate follow-up billing information on the patient
and payer.1.) Reviews encounter forms for accuracy and
completeness, checks with physician for missing information. 2.)
Enters patient charges into the EMR system according to established
policies and procedures. 3.) Batches encounter forms and balances
charges.Medical Record Services: Upholds standards of the practice
and of the medical group for accurate and timely medical
records.1.) Ensures the availability of properly prepared patient
medical records, daily schedules and related forms. Maintains
medical record including loose filing and re-filing of charts
daily. Pull and prepares charts for appointments. 2.) Maintains
confidentiality around all patient information, both in front of
each patient being treated and around other patients in the area.
3.) Releases information from records, only according to corporate
policies and procedures.Education/Experience Required:High school
diploma or equivalent.Required to pass 6 week MSO training program
immediately after hire to be assigned to a practice.Two to three
years customer service experience in a high-volume, high-stress
environment.Experience handling difficult
caller/customers/patients.Experience handling several tasks at once
without mistakes or diminution of professional demeanor and
customer service.Knowledge, Skills & Abilities Required:CRT/PC
experience in a customer service setting.Working knowledge of the
BAR and scheduling sections of the IDX system preferred.Strong
interpersonal and telephone communication skills.Ability to solve
problems posed by callers seeking referrals, appointments, billing
issues and clinical information.Physical Requirements and Working
Conditions:Ability to function in a high volume, multiple-task
environment, possibly in a crowed or closely shared
workspace.Exposure to ill patients.Ability to work under stressful
conditions with demanding customers.Possible travel to various AMG
practice sites or to ancillary settings for practicums, training
programs and/or temporary assignment.If position has direct patient
care or direct patient contact the following lifting requirement
supersedes any previous lifting requirement effective 06/01/2015.
Ability to lift up to 35 pounds without assistance. For patient
lifts of over 35 pounds, or when patient is unable to assist with
the lift, patient handling equipment is expected to be used, with
at least one other associate, when available. Unique patient
lifting/movement situations will be assessed on a case-by-case
basis.This job description indicates the general nature and level
of work expected of the incumbent. It is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities required of the incumbent. Incumbent may be
required to perform other related duties.Advocate Aurora Health is
one of the 10th largest not-for-profit, integrated health systems
in the U.S. with nearly 3 million patients served at more than 500
sites of care in Illinois and Wisconsin, including 28 hospitals.
We're redefining the standard for care with world-class doctors and
caregivers, innovative solutions, outstanding outcomes, and
leading-edge research and clinical trials. Combined, Advocate and
Aurora are recognized for clinical excellence in a variety of
specialties. Advocate Aurora Health is one of the 10th largest
not-for-profit, integrated health systems in the U.S. with nearly 3
million patients served at more than 500 sites of care in Illinois
and Wisconsin, including 28 hospitals. We're redefining the
standard for care with world-class doctors and caregivers,
innovative solutions, outstanding outcomes, and leading-edge
research and clinical trials. Combined, Advocate and Aurora are
recognized for clinical excellence in a variety of specialties.
Keywords: Advocate Aurora Health, Cranston , Patient Service Rep - Registry / Per Diem - Barrington, IL, Other , Barrington, Rhode Island
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