Contact Center Representative
Company: Regions Bank
Posted on: June 25, 2022
Thank you for your interest in a career at Regions. At Regions,
we believe associates deserve more than just a job. We believe in
offering performance-driven individuals a place where they can
build a career --- a place to expect more opportunities. If you are
focused on results, dedicated to quality, strength and integrity,
and possess the drive to succeed, then we are your employer of
Regions is dedicated to taking appropriate steps to safeguard and
protect private and personally identifiable information you submit.
The information that you submit will be collected and reviewed by
associates, consultants, and vendors of Regions in order to
evaluate your qualifications and experience for job opportunities
and will not be used for marketing purposes, sold, or shared
outside of Regions unless required by law. Such information will be
stored in accordance with regulatory requirements and in
conjunction with Regions Retention Schedule for a minimum of three
years. You may review, modify, or update your information by
visiting and logging into the careers section of the system.
If you are passionate about making a difference in the lives of
others, youll excel with a company that focuses on the financial
wellbeing of its customers. As a banker in the Regions Contact
Center, you will gain a foundation of banking knowledge by working
in the heart of our customer service operations. Our Leadership
Team takes an active role in your career growth by investing in
your development through ongoing coaching and mentoring. Our core
values motivate and drive us to do the best for our customers and
associates every day.
Our Contact Center Bankers :
Help enrich our customers lives by answering questions, solving
problems, and providing solutions to ensure an effortless banking
experience for our customers.
Be the expert in a wide range of banking products and services. We
use our banking expertise to help customers identify the next step
to accomplish their financial goals. We believe in providing
customers with advice, guidance, and education.
Put the customer first. We value their relationship and show our
commitment by implementing our core values into our everyday
conversations. Our Bankers strive to provide solutions for
immediate and long term needs on every contact.
Whats in it for you :
The foundation you need to start your career in banking - a
skillset you can use to improve customers lives by helping them
make better financial decisions.
Comprehensive and ongoing training that provides you with
opportunities to learn and grow.
Ongoing feedback/coaching, mentoring and development from leaders
Benefits including dynamic healthcare plans, tuition reimbursement,
paid time off and regular performance reviews with salary
Who we are :
Our Core Values define our culture. Put People First, Focus on your
Customer, Reach Higher, Do What is Right, and Enjoy Life. Our
mission is to Make Life Better.
We serve our communities. We encourage associates to invest in
their communities by offering opportunities to volunteer, teach
financial education, and give back with United Way.
An industry leader in Associate Engagement and Customer Engagement.
(Awards and Recognition by Gallup/JD Power)
This position requires the tracking of time and is eligible for
overtime under the non-exempt FLSA classification for hours worked
in excess of 40 per week.
High school diploma or GED
Applicants will be expected to pass any assessment associated with
Onboarding includes three weeks instructor led and two weeks
If applying for a position that will work from a remote location
and not in a Regions facility, the following technical
specifications will be required:
Download speed of at least 30 megabits per second (Mbps). The
Internet Service Provider (ISP) should be able to furnish this
Upload speed of at least 5 megabits per second (Mbps). The Internet
Service Provider (ISP) should be able to furnish this
Must test on speedtest.net to confirm download speed or provide
documentation from provider
Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not
permitted when using Regions Equipment. Ethernet cable must be
directly connected from the Internet Router to the Meraki device
(provided by Regions).
Skills and Competencies
Effective time management skills
Excellent communication skills (verbal and written)
Computer skills with the ability to navigate various systems
Ability to multi-task
Ability to make recommendations to customers about different
Ability to work a flexible schedule which includes all hours of the
One (1) year customer service or production experience
Start here, go anywhere! Our contact center associates have the
opportunity to explore a wide variety of opportunities. Make this
your day to kick start your Regions career!
Pay ranges are job specific and are provided as a point-of-market
reference for compensation decisions. Other factors which directly
impact pay for individual associates include: experience, skills,
knowledge, contribution, job location and, most importantly,
performance in the job role. As these factors vary by individuals,
pay will also vary among individual associates within the same
The target information listed below is based on the national range
and level of the position.
Job Range Target:
Incentive Pay Plans:
This job is not incentive eligible.
Regions offers a benefits package that is flexible, comprehensive
and recognizes that "one size does not fit all" for associates.
Listed below is a synopsis of the benefits offered by Regions for
informational purposes, which is not intended to be a complete
summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Health Savings Account
Flexible Spending Account
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or
terminated with respect to all or any class of associate at any
time. To learn more about Regions benefits, please click or copy
the link below to your browser.
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that
promotes and values diversity of race, color, national origin,
religion, age, sexual orientation, gender identity, disability,
veteran status, genetic information, sex, pregnancy, and many other
primary and secondary dimensions that make each of us unique as
individuals and provide valuable perspective that makes us a better
company and employer. More importantly, we recognize that creating
a workplace where everyone, regardless of background, can do their
best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Keywords: Regions Bank, Cranston , Contact Center Representative, Other , Cranston, Rhode Island
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