Account Specialist

Company: Miniature Casting Corporation
Location: Cranston
Posted on: May 13, 2022

Job Description:

Miniature Casting Corporation is a leader in the manufacturing of high-quality precision components for the automotive, medical and electronics industries. We are looking for a dynamic, customer-focused individual to join our amazing team in Cranston, RI, as an Account Specialist. This person will ensure our clients receive exceptional service from processing their order through delivery of their product, working to resolve any issues that may arise quickly and efficiently. Our team believes in going the extra mile for each one of our customers. The Account Specialist will build and foster a relationship of trust and reliability with our clients, leading to returned and increased business. This is a great opportunity for someone looking to gain experience in account management and business development, eventually growing into an Account Manager. Responsibilities: Answer customer inquiries by phone and email on various issues, including orders, bills, and shipments in a timely manner Manage entire order process from inventory availability to shipment status, updating the customer as needed Issue merchandise returns and credits as needed Set-up new accounts and maintain existing account information Process orders ensuring product, quantity, pricing, and notes are accurate Work with Materials Management team to assist with daily shipping and pick list reports, guaranteeing all orders ship accurately and on time Maintain customer files with updated contact and shipping information, carefully documenting all shipping and order notes Process sample orders as requested Perform other duties as requested Qualifications: Bachelor---s degree preferred Exceptional customer service skills and effective written and verbal communication with the ability to adapt communication style to the audience as needed Strong attention to detail, data entry and organizational skills Ability to multi-task, prioritize, and manage time effectively, resolving issues when they arise and following up on all details The ability to work in a team environment, as well as independently Strong computer skills required, including knowledge of Microsoft Office

Keywords: Miniature Casting Corporation, Cranston , Account Specialist, Other , Cranston, Rhode Island