Patient Account Representative
Company: Concentra
Location: Cranston
Posted on: May 13, 2022
Job Description:
Overview:
Do you want to use your problem solving skills and expertise
knowledge of finance to help heal the workers of America? At
Concentra, we serve 44 states in 522+ clinics across the country.
Concentra colleagues remain fueled by our driving purpose: to
provide outstanding patient and employer experience by delivering
the highest quality healthcare in an efficient, affordable, and
caring manner. We do this by putting all customers (internal and
external) first. -The Accounts Receivable Representative is
responsible for account resolution via communications with
employers, insurance companies, Third Party Administrators (TPA)
and labs. The representative ensures the company receives payments
for services provided, resolving discrepancies, and records these
transactions accordingly.
Responsibilities:
- Collect payment from customers and accurately record in
system
- Communicate with customers/payers to request payment status and
arrange payment plans per policy
- Initiate collections on accounts and balances past due
- Collaborate with the A/R Supervisor to reconcile accounts
receivable on a periodic basis
- Mail correspondence for standard past due accounts and
collections, identify delinquent accounts by reviewing files, and
contact delinquent account holders to request payment
- Verify discrepancies and resolve customer billing questions or
concerns
- Schedule follow-up reminders while working assigned
portfolios
- Post adjustments when necessary and within compliance of
company policy
- Requests records when necessary to help settle past due
balances
- Carry out billing, collection and reporting activities
according to specific deadlines
- Monitor customer account details for non-payments, delayed
payments, and other irregularities
- Maintain accounts receivable customer files and records
- Assist with month-end close responsibilities
- Ensure account resolution via communications with employers,
insurance companies, TPAs and labs
- Address incoming customer service calls with clients
- Submit employer profile updates and information as
necessary
- Process rebills for open or corrected account balances
- Correct insurance information and redirect bills to appropriate
payer
- Update employer changes (contact names or address) and resubmit
corrected bills
- Document actions in practice management system
- Manage aging reports
- Process correspondenceThis job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Qualifications:
Education/credentials
- High school diploma or GED equivalent
- Some college coursework in medical billing preferredJob-related
experience
- Customarily has at least one or more years of collections
experience
- Collection experience in occupational health field
preferredJob-related skills/competencies
- Concentra Core Competencies of Service Mentality, Attention to
Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to
identify key facts, explore alternatives, and propose quality
solutions
- Outstanding customer service skills as well as the ability to
deal with people in a manner which shows tact and
professionalism
- The ability to properly handle sensitive and confidential
information (including HIPAA and PHI) in accordance with federal
and state laws and company policies
- Excellent communication, writing, and documentation skills
- Organizational skills
- Problem solving skills
- Ability to handle multiple tasks
- Ability to work independently and meet/exceed client's
needs
- Familiarity with Microsoft Excel, Outlook, Word
Additional Data:
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee DiscountsThis job requires access to confidential and
critical information, requiring ongoing discretion and secure
information management.We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.Concentra is
an Equal Opportunity Employer, -including disability/veterans
Keywords: Concentra, Cranston , Patient Account Representative, Other , Cranston, Rhode Island
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