Commercial Loan Specialist II
Posted on: May 5, 2022
DescriptionThe Commercial Loan Specialist is accountable to
deliver services to Commercial customers with a particular emphasis
on delivering operational excellence, including collateral intake,
documentation review, monitoring and safekeeping. Provide support
for processes, problem solving and documentation. Contribute ideas,
innovations, and insights based on operational and customer needs.
Possess strong customer service attitudes and values. Seize
opportunities that enhance the customer experience. Ensure
compliance with department SLAs, policy and procedure. Support
efforts in streamlining operations and improve customer service.
Actively participates in process improvement activity and a culture
of continuous improvement. Identify and escalate risk where
appropriate. Comply with Bank procedures and operational processes
as documented. Develop and maintain effective working relationships
with peers and key business partners. Maintain a positive attitude.
Support an environment of cooperation and change. Recognize need to
escalate issues to a higher level. Operate effectively in a
customer-oriented environment and work well in a team environment.
. It is expected that the position holder will perform
responsibilities with periodic oversight and minimal supervisory
intervention. Primary responsibilities include:
Independently initiates and executes commercial loan transactions
with a high level of accuracy that meets customer and business
partner expectations. Regularly engages with commercial loan
customers or their representatives. Prioritizes work in a
Resolves straight-forward to complex customer issues with minimal
guidance, escalating as appropriate.
Demonstrates understanding of commercial lending products as well
as market verticals.
- Models behaviors that exemplify superior customer service.
- Demonstrates understanding of commercial loan
Demonstrates consistency in meeting target performance goals.
Adheres to regulatory (federal and state) and corporate
requirements for commercial lending, credit risk and operational
risk. Meets all security and human resources business partner
expectations by developing appropriate communication channels and
feedback mechanisms to measure satisfaction.
Actively participates in continuous improvement activities and
change initiatives to address corporate and departmental goals
Strong knowledge of department applications and systems preferred,
including Loan IQ, Filenet, Salesforce and AFS
Excellent organization skills required
Excellent ability to multi-task required
5+ years of excellent customer service skills
5 + years with MS Excel Word, Power Point required
Excellent time management skills required
Excellent written and verbal skills required
Excellent interpersonal skills
Advanced analytical skills required
Solid interpersonal skills
Capacity to work independently
High School Diploma Required, Bachelor Degree preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday -Friday 8:30 AM to 5:00 PM
Why Work for UsAt Citizens, you'll find a customer-centric culture
built around helping our customers and giving back to our local
communities. When you join our team, you are part of a supportive
and collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth.Equal
Employment OpportunityCitizens, its parent, subsidiaries, and
related companies provide equal employment and advancement
opportunities to all colleagues and applicants for employment
without regard to age, ancestry, color, citizenship, physical or
mental disability or perceived disability, ethnicity, gender,
gender identity or expression, genetic information, genetic
characteristic, marital or domestic partner status, victim of
domestic violence, family status/parenthood, medical condition,
military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity
Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank,
N.A. and each of its respective affiliates.
Keywords: Citizens, Cranston , Commercial Loan Specialist II, Other , Riverside, Rhode Island
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