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Customer Relations Representative

Company: Advantage Resourcing
Location: Cranston
Posted on: January 10, 2022

Job Description:

Customer Relations Representative
Cranston, RI
Monday-Friday 8:00am-4:30pm
$18 an hour
Job Description: Entry Level position providing a broad range of support services to internal and external customers to ensure complete customer satisfaction is attained, according to established company standards, under the direction of the Customer Service/Sales Administration Manager and Customer Service Supervisor.

Job Functions:
Answers incoming communications to process sales or service orders from customers and colleagues.
Enters Business Partner Data into SAP for new business partners from product registrations, incoming service order or accessory requests and Pro-Staff Members, who are also entered into an on-line data base.
Enters sales and service order data into computer and provides customer with any information they require - either from acquired knowledge or through the help of colleagues.
Responds to sales and service order shipment and inventory inquiries, confirms orders, and resolves discrepancies.
Provides customers with product or service information to assist them in determining appropriate merchandise to purchase or trouble shoot issues in order to prevent the need to issue a Service Order.
Provides general technical support to customers via verbal and written communication. Requires knowledge of the Swarovski Optik On-Line Ballistic Calculator and ability to communicate its features and benefits.
Provides back-up support to the Customer Relations Specialist(s) for specific dealers and TSRs in a geographic territory. Call Campaigns and work process for the business partners within the territory drive duties and lay the foundation for future career development into self-directed activities.
Places outgoing calls -in designated Sales territory to announce promotions, introduce new products, confirm open orders, recommend additional products to meet customer needs, provide follow-up for purchase order discrepancies, and monitor consumer's on-hand inventories.
Researches Return Authorizations and Service Orders and enters them into SAP, pending receipt of goods. Follows-up with customer until product is received.
May confer with personnel from other departments to expedite or trace missing or delayed shipments of sales or service orders.
Processes Credit Card payment information in compliance with federal law. Communicates receipt of payment as needed to appropriate colleagues for sales or service order processing.
Follow established procedures for corporate identity in the support of and differentiation between brands.
Completes miscellaneous project work in preparation for major trade shows, meetings, or mass mailings.
Attends annual trade shows as needed.
Maintains cleanliness and organization at workstation.
May be required to perform other duties as assigned.
Requirements
Associates Degree; and one to three months of related experience and/or training; or equivalent combination of education and experience.
2. -Knowledge of product line and customer service policy and procedures.
Work in a call center environment preferred, but not required.
6. -Attention to detail
Proficiency with Word, Excel, Access and Outlook

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long hours at a computer terminal, and use hands and fingers to operate a keyboard. Specific vision and hearing abilities required by this job include close vision to view computer monitor, and hear phone and in-person conversations clearly and accurately.

Call or text 401-463-6264, or apply today in our Staffmark Group WorkNOW App!
New Users: To get started, please click on your device's respective -store below and download the app. Then, click on "Search and Apply for a Job" and type in position number -1344130 in your search. You'll be prompted to create an account to apply. After applying, your application will be sent to our team!
Returning users: Open your Staffmark Group WorkNOW app, type in position number 1344124 in your search, click to apply, and you're all set!

For future job opportunities, you can search for and apply to jobs directly in our WorkNOW app!

We look forward to reviewing your application.

About Advantage Resourcing

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Cranston , Customer Relations Representative, Other , Cranston, Rhode Island

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