Customer Relations Representative
Company: Advantage Resourcing
Posted on: January 10, 2022
Customer Relations Representative
$18 an hour
Job Description: Entry Level position providing a broad range of
support services to internal and external customers to ensure
complete customer satisfaction is attained, according to
established company standards, under the direction of the Customer
Service/Sales Administration Manager and Customer Service
Answers incoming communications to process sales or service orders
from customers and colleagues.
Enters Business Partner Data into SAP for new business partners
from product registrations, incoming service order or accessory
requests and Pro-Staff Members, who are also entered into an
on-line data base.
Enters sales and service order data into computer and provides
customer with any information they require - either from acquired
knowledge or through the help of colleagues.
Responds to sales and service order shipment and inventory
inquiries, confirms orders, and resolves discrepancies.
Provides customers with product or service information to assist
them in determining appropriate merchandise to purchase or trouble
shoot issues in order to prevent the need to issue a Service
Provides general technical support to customers via verbal and
written communication. Requires knowledge of the Swarovski Optik
On-Line Ballistic Calculator and ability to communicate its
features and benefits.
Provides back-up support to the Customer Relations Specialist(s)
for specific dealers and TSRs in a geographic territory. Call
Campaigns and work process for the business partners within the
territory drive duties and lay the foundation for future career
development into self-directed activities.
Places outgoing calls -in designated Sales territory to announce
promotions, introduce new products, confirm open orders, recommend
additional products to meet customer needs, provide follow-up for
purchase order discrepancies, and monitor consumer's on-hand
Researches Return Authorizations and Service Orders and enters them
into SAP, pending receipt of goods. Follows-up with customer until
product is received.
May confer with personnel from other departments to expedite or
trace missing or delayed shipments of sales or service orders.
Processes Credit Card payment information in compliance with
federal law. Communicates receipt of payment as needed to
appropriate colleagues for sales or service order processing.
Follow established procedures for corporate identity in the support
of and differentiation between brands.
Completes miscellaneous project work in preparation for major trade
shows, meetings, or mass mailings.
Attends annual trade shows as needed.
Maintains cleanliness and organization at workstation.
May be required to perform other duties as assigned.
Associates Degree; and one to three months of related experience
and/or training; or equivalent combination of education and
2. -Knowledge of product line and customer service policy and
Work in a call center environment preferred, but not required.
6. -Attention to detail
Proficiency with Word, Excel, Access and Outlook
While performing the duties of this job, the employee is
occasionally required to stand, walk, and sit for long hours at a
computer terminal, and use hands and fingers to operate a keyboard.
Specific vision and hearing abilities required by this job include
close vision to view computer monitor, and hear phone and in-person
conversations clearly and accurately.
Call or text 401-463-6264, or apply today in our Staffmark Group
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About Advantage Resourcing
Advantage Resourcing is committed to providing equal employment
opportunity for all persons regardless of race, color, religion
(including religious dress and grooming practices), sex, sexual
orientation, gender, gender identity, gender expression, age,
marital status, national origin, ancestry, citizenship status,
pregnancy, medical condition, genetic information, mental and
physical disability, political affiliation, union membership,
status as a parent, military or veteran status or other non-merit
based factors. We will provide reasonable accommodations throughout
the application, interviewing and employment process. If you
require a reasonable accommodation, contact us. Advantage
Resourcing is an E-Verify employer. This policy is applicable to
all phases of the employment relationship, including hiring,
transfers, promotions, training, terminations, working conditions,
compensation, benefits, and other terms and conditions of
All employees are directed to familiarize themselves with this
policy and to act in accordance with it. All decisions with respect
to employment matters and other phases of employer-temporary
employee relationships will be in keeping with this policy and in
accordance with all applicable laws and regulations.
Keywords: Advantage Resourcing, Cranston , Customer Relations Representative, Other , Cranston, Rhode Island
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