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Customer Correspondence Representative

Company: Concentra
Location: Cranston
Posted on: November 19, 2021

Job Description:

Overview: The ideal candidate will perform under general supervision a variety of routine and non-routine clerical duties to support the Central Business Office. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.
Responsibilities MAJOR DUTIES AND RESPONSIBILITIES:
Sorts correspondence for distribution and acts on correspondences and explanation of review statements that do not require collection activity.
Answers incoming customer service calls, answers questions and routes calls to the appropriate department.
Reviews Explanation of Review Statements (EORs) to post in system and identifies trends that impact reimbursement.
Responds to requests for all internal forms, requests updates to service packages and accounts.
Assists Account Receivable Representatives by performing various clerical tasks, as needed.
Supports Account Receivable Representatives and other departments as allowed by Sarbanes Oxley guidelines.
Assists internal and external customers when answering the customer service lines.
Other Duties Performs additional duties as assigned
Qualifications EDUCATION/CREDENTIALS:
High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience

JOB RELEVANT EXPERIENCE: Medical background with 1-2 years experience or internship in medical office
Experience with a multi location practice
CPT/ICD-9/HCPC knowledge
DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
Strong computer skills
Microsoft Word and Excel knowledge and experience
Ability to operate 10 key numerical pad by touch
Ability to work under tight time schedules
Strong customer service, telephone and communication skills
Excellent problem solving skills and ability to handle multiple tasks
Ability to work independently
Ability to be detailed oriented
Ability to assist peers
Familiarity with medical terminology
Knowledge of basic office equipment
Ability to multitask and resolve problems and issues
Ability to communicate verbally and in writing

WORKING CONDITIONS/PHYSICAL DEMANDS:
Office Environment
Sitting for extended periods of time
Ability to lift light weights of under 15 lbs.
Additional Data BENEFITS SUMMARY:
401(k) with Employer MatchMedical/Vision/Prescription/Dental PlansLife Insurance/DisabilityPaid Time OffColleague Referral Bonus Program
If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer, including disability/veteran

Keywords: Concentra, Cranston , Customer Correspondence Representative, Other , Cranston, Rhode Island

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