Customer Correspondence Representative
Posted on: November 19, 2021
Overview: The ideal candidate will perform under general
supervision a variety of routine and non-routine clerical duties to
support the Central Business Office. The position requires
excellent communication, customer service and organizational
skills. All tasks must be performed in a timely and accurate manner
in accordance with Concentra and Central Billing Office practices,
policies, and procedures.
Responsibilities MAJOR DUTIES AND RESPONSIBILITIES:
Sorts correspondence for distribution and acts on correspondences
and explanation of review statements that do not require collection
Answers incoming customer service calls, answers questions and
routes calls to the appropriate department.
Reviews Explanation of Review Statements (EORs) to post in system
and identifies trends that impact reimbursement.
Responds to requests for all internal forms, requests updates to
service packages and accounts.
Assists Account Receivable Representatives by performing various
clerical tasks, as needed.
Supports Account Receivable Representatives and other departments
as allowed by Sarbanes Oxley guidelines.
Assists internal and external customers when answering the customer
Other Duties Performs additional duties as assigned
High School education, prefer some college or specialty training in
medical billing or equivalent job relevant experience
JOB RELEVANT EXPERIENCE: Medical background with 1-2 years
experience or internship in medical office
Experience with a multi location practice
DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
Strong computer skills
Microsoft Word and Excel knowledge and experience
Ability to operate 10 key numerical pad by touch
Ability to work under tight time schedules
Strong customer service, telephone and communication skills
Excellent problem solving skills and ability to handle multiple
Ability to work independently
Ability to be detailed oriented
Ability to assist peers
Familiarity with medical terminology
Knowledge of basic office equipment
Ability to multitask and resolve problems and issues
Ability to communicate verbally and in writing
WORKING CONDITIONS/PHYSICAL DEMANDS:
Sitting for extended periods of time
Ability to lift light weights of under 15 lbs.
Additional Data BENEFITS SUMMARY:
401(k) with Employer MatchMedical/Vision/Prescription/Dental
PlansLife Insurance/DisabilityPaid Time OffColleague Referral Bonus
If you're looking for an organization that cares for your growth
and well-being as much it does its patients, consider
Concentra.Concentra is an Equal Opportunity Employer,
This job requires access to confidential and sensitive information,
requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer, including
Keywords: Concentra, Cranston , Customer Correspondence Representative, Other , Cranston, Rhode Island
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