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RMR/RMA Sr. Quality Assurance Technician

Company: Taco, Inc.
Location: Cranston
Posted on: May 3, 2021

Job Description:

Job Summary: Under direct supervision, supports the RMR(Return Material Request)/RMA(Return Material Authorization) processing area to disposition in a timely fashion RMAs received from the field. Work with quality engineers to identify root cause of field returns in order to spot trends. Works with quality assurance engineers and manufacturing staff to ensure issues found from the field are incorporated into the process to prevent these types of issues in the field from reoccurring. Assists in the development of standards to meet quality specifications. Measures of success: + Disposition RMAs within 24 hours after receipt from warehouse to RMR area + Identify trends and feedback information back into the process for continuous improvement initiatives + Always keep RMR area clean and organized. Performs area audits to ensure what is in the RMR area mirrors what is in Epicor System Responsibilities include but are not limited to: + Reviews RMA return sheets to ensure product received is what is documented on sheet + Uses calibrated gages to inspect materials + Follows instructions from Quality Engineers for performing failure analysis on field returns + Drives to root cause on field failures and suggests corrective action to quality engineers + Performs hydro inspection, final inspection, in process inspection, nondestructive examinations, as needed + Identifies trends while performing RMR/RMA failure analysis + Works closely with quality engineers to gain more failure analysis skills + Communicates with account managers on status of RMAs received + Writes reports as required for communication back to the field Required Skills + Computer work with the Epicor ERP System, ETQ Reliance, Microsoft Excel and PPT. + The ability to lift 30-40 pounds on a routine basis. Required Experience Required: + Up to 2 years of formal post-high school specialized trade, technical school or college + 2-4 years of experience working in an engineering lab environment identifying failure points while testing various products for HVAC equipment Preferred: + American Society for Quality (ASQ) Quality Inspector preferred

Keywords: Taco, Inc., Cranston , RMR/RMA Sr. Quality Assurance Technician, Other , Cranston, Rhode Island

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