Consumer & Business Senior Relationship Banker, Cranston, RI

Company: Santander Holdings USA Inc
Location: Cranston
Posted on: November 24, 2020

Job Description:

Consumer & Business Senior Relationship Banker, Cranston, RI-2003487DescriptionSantander is one of the largest banks in the world, and one of the top banks in the United States based on deposits.-- With a principal presence in the northeast U.S., Santander's retail division serves nearly 2 million customers and more than 140k business customers in the US.As a Senior Relationship Banker, you will be responsible for acquiring, deepening, and retaining relationships with consumer and small business customers (with annual revenue up to $3MM).-- You will directly manage and grow a client portfolio of the most complex and highest value consumer and small business clients in the branch.-- You will deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners.Responsibilities

• Put the customer at the center of everything you do, deepen relationships and make connections during every interaction.
• Engage customers through proactive, outbound calling for both service and relationship deepening opportunities.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
• Independently manage a portfolio comprised of both High Value consumer clients and Small Business customers with annual revenue up to $3MM.
• Aptitude & interest in serving business clients- reviewing financial statements and advanced knowledge of small business credit.
• Participates in joint calling with Product partners to generate and deepen relationships with business customers.
• Recommend the best needs-based solution; deliver solutions directly as well as introduce key partners (i.e. Investment, Mortgage etc.) when appropriate.
• Build trust and deliver solutions by setting expectations and meeting commitments.
• Develop relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
• Deliver an outstanding customer experience in every interaction.-- Ensure timely follow up and escalate for resolution when appropriate.
• Ensure compliance with all bank policies, procedures and regulatory requirements.QualificationsQualifications
  • Bachelor's degree (required).
  • 5-9 years of experience in a customer facing environment including a minimum of 2-3 years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships.
  • Strong financial acumen; general knowledge of consumer and small business products, and small business lending.
  • Motivated to help people achieve financial goals.
  • Passion and personal commitment to proactively help customers.
  • Exceptional listening and communication skills in person and over the phone.
  • Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
  • Ability to use critical thinking to solve problems and provide solutions to customer issues.
  • Demonstrated proficiency using the phone to engage with customers.
  • Basic computer skills.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply.Job:Relationship ManagementPrimary Location:Rhode Island-Cranston-555 Reservoir Avenue - 00440 - Cranston - BranchOther Locations:United StatesOrganization:Consumer & Business Banking (1001)Schedule:Full-timeJob Posting:Nov 18, 2020, 5:25:38 PM

Keywords: Santander Holdings USA Inc, Cranston , Consumer & Business Senior Relationship Banker, Cranston, RI, Other , Cranston, Rhode Island