CranstonRecruiter Since 2001
the smart solution for Cranston jobs

Client Service Specialist

Company: PillPack
Location: Concord
Posted on: June 30, 2020

Job Description:

PillPack--is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day, this means they can spend less time dealing with error-prone pill boxes or manual solutions and more time doing the things they enjoy.--
We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together.
As a member of the Clinical Resource Team-- you will provide support for escalated incoming calls, supervisor level requests, and additional outbound support seven days a week. -- CORE RESPONSIBILITIES:Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assignedMake outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist teamAssist clinical pharmacist team with outgoing MD, pharmacy, and/or customer callsAssist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledgeComplete tickets to support Customer Care Team and Clinical RPh teamMaintain advanced understanding of all PillPack policies and procedures as well as PillPack products and servicesMonitor and process all help desk assigned tasks on a daily basisAct as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met----Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriateInvestigate and report pharmacy errorsLearn pharmacy laws and regulations nationwideServe as a point of contact for any system or technology/software outages and notify all appropriate parties for resolutionMaintain confidentiality of all customer informationWork autonomously and proactively identify areas in need of improvementConstant collaboration with teammatesCustomer-centric and commitment to qualityPerform other tasks assigned while working in a fast paced environmentBASIC QUALIFICATIONS:High school or equivalent diplomaNew Hampshire pharmacy technician license or willingness to obtain one6+ months of relevant experience working with computer and web based toolsExperience recognizing and identifying patient medicationsAbility to work a flexible schedule; some shifts may be outside of traditional working hoursPREFERRED QUALIFICATIONS:Demonstrated ability to work as an effective team memberStrong organization skills and attention to detailExperience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and qualitySALARY$16.50/hrSHIFTSMonday - Friday 1:30 pm -10:00 pmSunday-Thursday 11:30 am -8:00 pmTuesday-Saturday 11:30 am -8:00 pm
PandoLogic.Category: Customer Service, Keywords: Customer Service Representative

Keywords: PillPack, Cranston , Client Service Specialist, Other , Concord, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Order Filler - Full-time Night Shifts Available
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br Fall River, MA br Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 07/3/2020

Amazon Order Filler - Immediate Hire
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br Fall River, MA br Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 07/3/2020

Car Cleaner Detailer Concord
Description: Overview Enterprise Rent A Car in Concord has a Part Time Car Cleaning position available. The Service Agent cleans vehicles inside and out vehicles may be cleaned by hand or by operating washing equipment (more...)
Company: Entreprise Holdings
Location: Concord
Posted on: 07/3/2020


Licensed Practical Nurse - Position eligible for $5,000 Sign On Bonus
Description: HopeHealth is looking for an experienced Licensed Practical Nurse for its affiliate HopeHealth Visiting Nurse. This position will be headquarteredin Lincoln, RI, and will visit patients in their homes (more...)
Company: HopeHealth
Location: East Providence
Posted on: 07/3/2020

School Speech Path (SLP)
Description: SPEECH LANGUAGE PATHOLOGIST - SLP br br A Speech Language Pathologist SLP is needed for a full-time position br br In addition to the standard benefits, our therapists are preferred in a number (more...)
Company: Soliant Health
Location: Concord
Posted on: 07/3/2020

Amazon Picker/Packer - Immediate Hire
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br Fall River, MA br Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 07/3/2020

Clinical Nurse I - variable
Description: Department Description: Fast paced 28 bed acute general medical unit with telemetry. Patient population is complex with a wide range of diagnosis and ages.Job Location: Boston, MAReq ID: 34393BRJob Summary: (more...)
Company: Beth Israel Deaconess Medical Center
Location: Weymouth
Posted on: 07/3/2020

Amazon Warehouse Associate
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location br Fall River, MA br Job opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 07/3/2020

Personal Banker, Abington, MA
Description: Personal Banker, Abington, MA-2001974DescriptionAs a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the (more...)
Company: Santander Holdings USA Inc
Location: Weymouth
Posted on: 07/3/2020

Customer Care Specialist
Description: PillPack--is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables (more...)
Company: Pillpack
Location: Concord
Posted on: 07/3/2020

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Cranston RSS job feeds