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Desktop and Executive IT Support Specialist

Company: Kforce Technology Staffing
Location: Boston
Posted on: November 15, 2019

Job Description:

RESPONSIBILITIES:Kforce is working with a global Real Estate Investment firm located in Boston, Massachusetts (MA). The Desktop & Executive IT Support Specialist will provide day to day and advanced technical support for this firm, which employs 85 employees in multiple offices throughout Massachusetts. Summary:This role will be also be responsible for the migration of the current network infrastructure to the firms' NY's network infrastructure, as well as to ensure the stable operation and support of the network, of the AV/Presentation equipment, and of all users' PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. This role will provide assistance to the remote support team with hardware and software installations and troubleshooting. This role will be in a fast-paced environment, across multiple offices, with low supervision and the candidate is expected to be self-sufficient. Responsibilities: * Provide executive level customer support to 100 end users across multiple offices* Interact with all Related Beal employees and act as point of escalation for all troubleshooting and support on all IT matters* Assume ownership of customer related incidents whether completing resolution oneself or by consulting with, monitoring, and following up with IT colleagues and/or outside vendors to ensure timely completion* Provide on-site coverage during normal business hours as well as on-call support which could occur before/after normal working hours* Asset management, including maintenance of network component inventory, printers and other hardware items* Assist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstations* Project manage all aspects of purchasing equipment: vendor sourcing, pricing, receiving approvals, purchasing, and tracking all orders to ensure timely receiptREQUIREMENTS:* Bachelor's degree in Computer Science or related field or equivalent work experience* One or more of the following preferred: ITIL, Microsoft, network certification such as Network+ or CCNA* Must have a minimum of 8+ years working within Information technology in a fast paced environment* Must have technical experience supporting teams of at least 100 employees* Must have excellent communication skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations* Proactive mindset, with strong analytical and problem-solving skills* Effective listening and follow up skills* Good working and technical knowledge of systems administration, networking, systems and network security* Good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restore* On-Call 24x7Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Cranston , Desktop and Executive IT Support Specialist, IT / Software / Systems , Boston, Rhode Island

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