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IT Systems & Support Senior Manager

Company: Freedman Healthcare
Location: Cranston
Posted on: November 4, 2018

Job Description:

Summary:
The Rhode Island Department of Human Services is seeking an experienced technology and systems support team leader for the position of IT Systems & Support Senior Manager to continue stabilization of Rhode Island's integrated eligibility system (IES) and implementation and maintenance of a high-performing technical support team for the agency. Ideal candidates will have experience in complex system transformations, strategic planning, systems development lifecycles, and staff / department management.

Job Responsibilities:


  • Oversight for the current IES deployment, including: EDM, Problem Management, Release Management, Testing, Enhancements, and Roadmap planning from a DHS perspective
  • Creating and implementing strategic technology plans to support DHS business
  • Responsibility to brief the Deputy Director and (periodically) the Director and DHS Senior Leadership Team on important technical updates that have business and/or political impact.
  • Recruiting and leading a team of technical, data and business analysts; IT Systems & Support and testing staff.
  • Responsibility for management of external contractors and consultants who perform both testing, staff augmentation and deliverables-based work
  • Ensuring (in coordination with DHS leadership and the RI Department of Administration) that DHS is fully compliant with Privacy and Security regulations
  • Technical support for Federal and State audits
  • Coordinate with Federal agencies who have oversight responsibilities for State-Based Benefits Determination Systems and ensure that both data requests and compliance mandates are met
  • Responsibility for management and evolution of DHS initiatives and support for operational, leadership reporting and analytics
  • Responsible for overseeing EDM statewide, including the Scanning Center.
  • Leadership of a cross-agency data quality program
  • Special projects as requested by the Deputy Director and/or Director.
  • Continuous Process Improvements
  • Support and oversee DHS site support (statewide and in individual offices)


    Qualifications/Requirements:

    • 7+ years of experience working in complex systems environments
    • 5+ years of experience leading delivery teams
    • 3+ years of experience managing/supervising IT Systems and Support Staff at multiple levels.
    • Experience in health or human services preferred
    • Understanding of health care data and general health care landscape
    • Proficient in Microsoft Office
    • Strong communication skills a must
    • Minimum of BA or BS preferably in Computer Science/Programming, Computer Engineering, Mathematics, Economics, or related field.
    • Ability to efficiently manage multiple work streams and analyses
    • Ability to evaluate incomplete data and make decisions, especially in crisis situations


      Competencies:

      • Strong leadership and management skills.
      • Thrive in an ever-changing environment.
      • Ability to recruit, retrain, and develop people.
      • Ability to multi-task and prioritize effectively.
      • Ability to set direction for a team and monitor progress.
      • Ability to collaborate with other DHS and Secretariat (EOHHS, HSRI, DCYF, HSRI, etc.) leaders and build plans that support their needs.
      • Proven ability to meet deadlines.
      • Willingness to learn and expand knowledge.
      • Organizational skills, with strong attention to detail.
      • Strong team player.

        Keywords: Freedman Healthcare, Cranston , IT Systems & Support Senior Manager, IT / Software / Systems , Cranston, Rhode Island

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