Product Manager, eCommerce

Company: emd serono
Location: Burlington
Posted on: January 3, 2026

Job Description:

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: As a Product Manager in our Digital & eCommerce team, you will lead the fulfillment product domain, overseeing the creation and management of eCommerce Digital Products. Your role is essential for enhancing customer experiences related to product availability, order tracking, and management across our platform, impacting over 2 million customers and 150,000 products globally. This position is hybrid in Burlington, MA location with 5% occasional travel. Key Responsibilities: • Define the product vision and roadmap for fulfillment, ensuring alignment with customer needs. • Create and maintain effective product availability messaging throughout the customer journey. • Own end-to-end product outcomes for eCommerce fulfillment with limited oversight. • Conduct customer interviews to gather insights and develop business plans that link product features to customer and business value. • Collaborate with engineers, UX designers, and supply chain partners to implement the product vision. Key Accountabilities: • Product Vision & Roadmap: • Design a seamless fulfillment journey focused on customer outcomes. • Lead the implementation of the availability API for consistent customer information across channels. • Build a top-tier post-order experience, enabling self-service for order management tasks. • Voice of the Customer: • Be the expert on customer journeys and market dynamics. • Lead continuous discovery activities to adapt product strategy to changing customer needs. • End-to-End Product Delivery: • Define and track success metrics for the fulfillment domain. • Achieve key business goals, enhancing customer satisfaction and operational efficiency. • Identify risks and develop mitigation strategies while guiding the product team. • Stakeholder Communication: • Act as the product ambassador to senior executives and business partners. • Provide updates on product status, performance, and financial metrics. Who You Are: Minimum Qualifications: • Bachelor’s degree • 4 years of product leadership experience working with eCommerce or digital products. • 2 years of working with supply chain operations and enterprise-level order tracking systems. Preferred Qualifications: • 2 years of experience with Order Management Systems (OMS) and eCommerce integrations. • Bachelor’s or master’s degree in IT or Business Management. • Proven ability to optimize fulfillment workflows and enhance customer satisfaction. • Experience collaborating across stakeholder groups for knowledge sharing. • Proficiency in data analysis and visualization with a data-driven mindset. • Comfort presenting complex concepts to executive audiences. • Strong leadership and problem-solving skills. Pay Range for this position: $$82,800-$129,500 The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

Keywords: emd serono, Cranston , Product Manager, eCommerce, IT / Software / Systems , Burlington, Rhode Island