Senior Knowledge Analyst - Implementation Specialist
Company: The Boston Consulting Group, Inc.
Location: Boston, MA
Posted on: April 30, 2018
Job Description:
Senior Knowledge Analyst - Implementation Specialist (The
Boston Consulting Group, Inc. - Boston, Massachusetts): Collaborate
with BCG case teams and deliver value to BCG clients by supporting
the development of new internal and client-facing software tools
and products that provide business solutions based on data and
business analytics, and then delivering, implementing, and configuring
these applications to optimize client utility. Specific duties
include: work with client IT team to install the application and ensure
compliance with client’s security policies, deployment, and support; advise
and train clients on the software application's usage and best
practices to enable them to operate, monitor, and support the application;
recommend processes to optimize the business value delivered by the
application; install and configure the application according to business requirements; develop creative and efficient solutions when
confronted with technical challenges; collaborate with vendors to diagnose
and resolve technical system problems and performance issues;
document, track, and monitor bugs, problems, and issues; perform quality
control testing; provide first class training and assistance to
application users; and maintain strong expertise and knowledge of current
and emerging technologies and products. Requires a Bachelor’s degree
(or higher) in Computer Science, Engineering, Information
Technology, Business Analytics or related field (willing to accept foreign
education equivalent) plus five (5) years of experience configuring
web-based applications to meet clients’ business requirements.
Specific skills/other requirements - must possess the following: deep
utilization of Microsoft Excel (5 years); technical troubleshooting (4 +
years); writing T-SQL store procedures and queries (3 + years); reading
serve log files and application error files (3 + years); direct
customer support and technical implementation (3 + years);
communicating technical strategy options and decisions to non-technical
clients (3 + years); creating reports in Microsoft reporting services (1 +
year); and VBA programming (1 + year). Must have unrestricted authorization
to work in U.S. M-F, 9:00 a.m. to 6:00 p.m. 45+ hours per week.
Send resume to BKASKAbcgcom@bcg.com. An Equal Opportunity
Employer.
Keywords: The Boston Consulting Group, Inc., Cranston , Senior Knowledge Analyst - Implementation Specialist, Information Technology , Boston, MA, Rhode Island
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