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Customer Service Coordinator

Company: Ethan Allen Global Inc.
Location: Cranston
Posted on: March 11, 2023

Job Description:

GENERAL OBJECTIVES The Customer Service Coordinator provides exceptional "after the sale" service for our customers. SPECIFIC RESPONSIBILITIES

  • Handle post-delivery customer service inquiries.
  • Schedule service technicians for in-house service calls.
  • Notify customers of pre-delivery damages or errors that will cause a reschedule.
  • Monitor all open customer service requests.
  • Maintain service logs and files.
  • Track service requests by store, customer, designer and type of service category.
  • Assist in providing service trend reports.
  • Process SRs for parts orders and repair and return orders.
  • Assist in RA paperwork and track for completion of credit.
  • Work with inventory control personnel to ensure proper disposition of damaged inventory.
  • Assist in coordination of reorders or repairs of inventory and service charge-backs.
  • Provide back-up support to the schedulers.
  • Interface with store personnel as required.
  • Provide delivery and service update reports for store personnel.
  • Conduct "post service" surveys with customers.
  • Perform any other duties as required.EducationHigh school graduate preferably with an Associate's degree with courses in business and communications or comparable experience. ExperienceOne to two years retail background with emphasis in customer service. Other Requirements Strong communication and listening skills. Ability to work well with others. Solid understanding of Ethan Allen's products and warranties. May require holiday, evening and weekend hours. Benefits are an important part of the total compensation that are offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are two company subsidized Medical Plans with Prescription Drug Coverage and Health Savings Account (including Employer contributions), cost effective Dental and Vision plans, 401(k) plan (with Employer matching contributions and Profit Sharing), company provided Life Insurance, Short and Long-Term Disability (FT associates only), Flexible Spending Accounts - Health Care & Dependent Care, Commuter Saving Plans - Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance, Employee Assistance Program, Employee Purchase Program, and Employee Referral Bonus Program. Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years. We are a global style authority, spanning twelve countries on three continents. We built our company on a vertically integrated business model that has stood the test of time. We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded. We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices. Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are an E-Verify Employer. earetail

Keywords: Ethan Allen Global Inc., Cranston , Customer Service Coordinator, Hospitality & Tourism , Cranston, Rhode Island

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