Contracted Key Leader (through May)
Company: Lululemon Athletica
Location: Cranston
Posted on: March 8, 2023
Job Description:
Contracted Key Leader (through May) - Garden City Center - Full
Time lululemon is an innovative performance apparel company for
yoga, running, training, and other athletic pursuits. Setting the
bar in technical fabrics and functional design, we create
transformational products and experiences that support people in
moving, growing, connecting, and being well. We owe our success to
our innovative product, emphasis on stores, commitment to our
people, and the incredible connections we make in every community
we're in. As a company, we focus on creating positive change to
build a healthier, thriving future. In particular, that includes
creating an equitable, inclusive and growth-focused environment for
our people. Job Summary: The Key Leader role is an essential part
of the store leadership team, impacting salesfloor team members and
guest (i.e., customer) experience every day. Key Leaders are
responsible for leading by example and providing support to
Educators, facilitating an outstanding guest experience in the
store, and overseeing all operations of the retail floor. Key
Leaders leverage key performance indicators and metrics to
prioritize responsibilities while adapting to day-to-day business
adjustments and challenges. Key Responsibilities of the Job
Leadership and People Management
- Support ongoing learning and development of team members by
providing direct feedback, coaching, mentoring, and career path
guidance, and addressing performance concerns.
- Provide team members recognition, gap assessment, and overall
performance documentation to support and reinforce career and
personal growth.
- Develop, maintain, and disseminate product and general company
knowledge through appropriate communication channels. Guest (i.e.,
Customer) Experience
- Provide salesfloor leadership to team members, including
planning salesfloor coverage and making decisions to maintain
efficiency and effectiveness of salesfloor operations.
- Support team members (e.g., leading by example or coaching)
with ensuring a great guest experience that values guests' time,
including assessing guest needs, providing technical product
educations, and supporting in-store transactions and omnichannel
programs (e.g., buy online/pickup in store, phone sales, and ship
from store options).
- Interact with and assess guests' unique needs to provide
customized, effective purchase and return solutions and
support.
- Provide technical product education by articulating the value
and benefit of the product.
- Resolve guest feedback and address guest concerns or
escalations to make it "right" for guests.
- Move dynamically on the floor to assess and fulfill the needs
of the business, team, and guests. Working with Others
- Contribute to a respectful and inclusive team environment by
welcoming and celebrating differences to ensure a supportive and
engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team
members.
- Collaborate with team members to ensure optimal guest
experience and support store operations. Operations
- Review business data and metrics to evaluate progress toward
goals and determine if adjustments are warranted.
- Open and close the store in accordance with the opening and
closing checklists.
- Manage product presentation tasks (e.g., put items back in
place, restock or add depleted items to the floor from inventory,
destock or relocate items) according to company standards.
- Assign Educators cleaning tasks as needed throughout the shift
to maintain the luxury environment of the store.
- Ensure team uses in-store technology to support store
operations and provide positive guest experiences.
- Understand and adhere to people safety policies and procedures
to maintain a safe work environment.
- Perform work in accordance with applicable policies,
procedures, and laws or regulations. Budget Responsibility
- Not Applicable People Management
- Team lead role indirectly responsible for subset of store
employees on the floor or as delegated by Store Manager Key Skills
& Core Values You Bring
- Inclusion & Diversity: Creates/supports an inclusive
environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical
manner
- Guest Experience: Enjoys working and connecting with,
understanding, and helping guests
- Collaboration and Teamwork: Works productively with and
supports others to achieve goals; seeks partnerships and diverse
perspectives
- Leadership: Is able and desires to lead, influence, and inspire
others; motivates, empowers, develops, and directs people as they
work
- Candid Communication: Is willing to openly/constructively share
concerns (i.e., straight talk)
- Decision Making: Uses logic and reasoning to evaluate
alternatives and make effective, timely decisions Job Requirements
- Must be legally authorized to work in the country in which the
store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to
associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own
transportation methods Availability
- Willing to work a flexible schedule including evenings,
weekends, and holidays Other Willingness Requirements
- Willing to work as part of a team and also complete work
independently
- Willing to move through a store for most of a shift to help
guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work in an environment with bright lights and loud
music Experience Job Assets (i.e., nice to have; not required)
- Education: High school diploma, GED, or equivalent
- Education: Bachelor's degree or equivalent
- Experience: 1 year of retail/sales leadership experience
(supervisor or people management not necessary) In keeping with our
mission, please connect with us at accommodations@lululemon.com if
you have questions about how your unique abilities may translate to
the requirements for this role, with or without a reasonable
accommodation. In your email, please include the position title,
the location of the position and the nature of your question or
request. Compensation & Benefits Package Our key leader base pay
ranges from $17.00- $22.55/hour with a target bonus of an
additional $3 per hour, bringing our total target compensation
range between $20.00- $25.55/ hour, depending on location and level
of experience. Our pay-for-performance bonus philosophy supports
our employees by recognizing exceptional individual and team
performance. At lululemon, our care and investment in our employees
does not stop at compensation. Investing in our people is a top
priority. We believe that when life works, work works. With
extended health and mental health plans, paid time off, savings
plans, generous employee discounts, fitness & yoga classes,
parenthood top up and more, our benefits support our values and
recognize our teams for their performance and dedication.
Additionally, our personal and professional development programs
include people networks, parenthood support programs, mentorships,
and leadership series programming to help employees grow their
career. Note: Availability of the benefits and perks may be subject
to your location & employment type and may have certain eligibility
requirements. The Company reserves the right to alter these
benefits and perks in whole or in part at any time without advance
notice. Only those applicants under consideration will be
contacted. Please accept our utmost appreciation for your interest.
lululemon is an Equal Employment Opportunity employer. Employment
decisions are based on merit and business needs, and not on race,
color, creed, age, sex, gender, sexual orientation, national
origin, religion, marital status, medical condition, physical or
mental disability, military service, pregnancy, childbirth and
related medical conditions or any other classification protected by
federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals
with disabilities, upon request. This Equal Employment Opportunity
policy applies to all practices relating to recruitment and hiring,
compensation, benefits, discipline, transfer, termination and all
other terms and conditions of employment. While management is
primarily responsible for seeing that lululemon equal employment
opportunity policies are implemented, you share in the
responsibility for assuring that, by your personal actions, the
policies are effective.lululemon is committed to providing
reasonable accommodation to applicants with disabilities. If you
would like someone from our team to contact you for individualized
support, email us at accommodations@lululemon.com . In your email,
please include the position title, the location of the position and
the nature of your request.
Keywords: Lululemon Athletica, Cranston , Contracted Key Leader (through May), Hospitality & Tourism , Cranston, Rhode Island
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