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Customer Service Representative

Company: AIM Solder
Location: Cranston
Posted on: May 7, 2022

Job Description:

Company Description

Join a team that is focused on servicing the exciting global electronics assembly industry.

At AIM Solder, our commitment to deliver high-quality products ensures our reputation as a market leader. Be part of a group recognized for its entrepreneurial and family spirit, offering unmatched flexibility when it comes to meeting and exceeding the needs and expectations of our customers.

It's simple: we do it right.

AIM for excellence.

Job Description

Reporting directly to the Customer Service Manager, the incumbent is responsible for supporting the company's sales goals through professional customer service by maintaining quality relations with existing and new accounts.

The Customer Service Representative will be responsible for fielding incoming calls and emails, processing of sales quotes and purchase orders, and aiding in the continuous growth of the Company. The Customer Service Representative's responsibilities include but are not limited to:

Provide thorough and accurate response to email and caller inquiries to internal and external customers

Collecting and reporting sales customer information and issues.

Review incoming orders for accuracy and integrity.

Assist customers and sales with pricing and delivery information when required.

Accurately manage purchase orders, sales quotes, procurement match and discounts as needed.

Follow up on ship dates to ensure timely delivery and expedite as needed.

Proactively handle tasks within company as well as throughout assigned sales territory.

Maintain an organized workplace and schedule to ensure quality performance.

Understand customers business, requirements, and expectations to make value-added recommendations.

Support the Reclaim Manager (recycling side of the business) at the Head Office in Montreal on the following tasks:

Follow up with orders for pick up;

Create proposals and update prices;

Tracking of certain shipments;

Liaison for dross pickups.

Qualifications

College degree in communication or business administration (an asset)

Any combination of 2 to 5 years in customer service or inside sales

Working knowledge of Microsoft Office suite (Excel, Word)

Good organization skills, multi-tasking;

Good communication skills;

Works well in a team;

Fluent in English (spoken and written)

Additional Information

Insurance (medical, dental and life) after 3 months

401K contribution as of day 1, company contribution after 1 year of service

10 days of vacation after 1 year of service

5 sick days per year

Keywords: AIM Solder, Cranston , Customer Service Representative, Hospitality & Tourism , Cranston, Rhode Island

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