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Customer Service Specialist

Company: Hasbro
Location: Cranston
Posted on: January 15, 2022

Job Description:

Job DescriptionResponsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.Evaluates customer service assignments and determines actions requiredCustomer service tasks involve analysis and new/customized approachesSolves complex administrative problems requiring breadth/depth of customer service knowledgeJob QualificationsRequires higher education or specialized training/certification, or equivalent combination of education and experience.Typically minimum of 5 yearsrelevant experience for entry to this level.Requires extensive knowledge and skills to complete specialized tasks.Job Function Shift: Day Job Schedule: Full Time (F) Travel Required: None Duration (Temp Positions Only):Not ApplicableColorado Pay Range:$40,200 - $67,000US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan)___________________________________________________________________________________Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Candidates can be considered to work from the following locations:Americas : United States : Colorado : Colorado SpringsJob ID :41022

Keywords: Hasbro, Cranston , Customer Service Specialist, Hospitality & Tourism , Cranston, Rhode Island

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