Client Success Director

Company: VirtualVocations
Location: Cranston
Posted on: September 21, 2023

Job Description:

A company is looking for a Director of Client Success who will lead the customer success team, manage key enterprise accounts, and drive product utilization and expansion.
Key Responsibilities:

Lead the customer success team and optimize people, processes, and strategies in a customer-first manner
Manage key enterprise accounts at both the executive and operational levels
Drive product utilization and expansion through onboarding, training, and hands-on support

Required Qualifications:

Proven experience managing and developing enterprise client partnerships for major brands
Consistent overachievement in product adoption and quota attainment
Established and nurtured strong client relationships with executives and within large customer organizations
Ability to deliver results by focusing on retention and driving pipeline growth for SaaS-based contracts
Experience managing, consulting, and negotiating with Enterprise customers

Keywords: VirtualVocations, Cranston , Client Success Director, Executive , Cranston, Rhode Island

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