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SMB Customer Success Manager

Company: VirtualVocations
Location: Cranston
Posted on: September 17, 2023

Job Description:

A company is looking for a SMB Customer Success Manager, responsible for managing customer relationships, driving expansion, and ensuring customer satisfaction.
Key Responsibilities:

Manage inbound queues from portfolio customers and provide timely responses
Create ongoing plans for achievement by understanding client requirements and marketing strategies
Lead customer engagements, including strategy sessions and training, to provide ongoing value

Required Qualifications:

Minimum 2 years of customer-facing experience
Experience in an SMB function at a SaaS company
Proven track record as an SMB CSM, managing over 70+ customers with high retention and CSAT scores
Industry experience in mobile, data-driven marketing, and SaaS solutions
Ability to prioritize and execute tasks in a fast-paced environment

Keywords: VirtualVocations, Cranston , SMB Customer Success Manager, Executive , Cranston, Rhode Island

Click here to apply!

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