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HR Service Center Benefits Manager

Company: Bright Horizons Children's Centers
Location: Cranston
Posted on: March 17, 2023

Job Description:

PRIMARY PURPOSEThe Human Resources Service Center (HRSC) Benefits Manager, manages a team of Benefit Specialist and LOA Specialist in the HRSC responsible for the customer service and administration for payroll and benefit/leave of absence programs. Provides leadership and ongoing support to the HRSC department personnel who administer the company benefits program. This role will be responsible for the success of the function, metrics, reporting and the overall customer experience. The manager is responsible for developing partnerships with all stakeholders and users of the HRSC and fostering a culture that promotes teamwork and exceptional service that is customer focused and collaborative. This role will provide day to day leadership and will be responsible for staffing, training, and performance management of the team. The role is critical in empowering customers to complete transactions on their own and optimizing processes and providing content to limit the dependency on the HRSC.
MAJOR FUNCTIONS/RESPONSIBILITIES* Oversee the administration of various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, tuition reimbursement and flexible spending plans* Resolve first level administrative problems with carrier representatives* Manage administration of Leave of Absence/ADA process, ensuring compliance with Bright Horizons policies* Provide support for ongoing plan maintenance issues* Understand, audit and ensure benefit plan adherence to all state, federal regulations and legislative requirements* Oversee the calculation and administration of benefit payments and arrears* Provide benefit trainings for HRSC employees* Responsible for hiring, supervision, development, coaching and counseling of department members.* Oversee all benefit and payroll related reporting and benefits billing* Identifies and leads efforts to improve customer service excellence and efficiency* Manages escalations in a timely manner and acts as a liaison with vendor, Total Rewards, and internal stakeholders.* Support Bright Horizons internal and external audit needs (SOX, Corporate Audits, and external audits)* Responsible for creating and updating the self-service Tier 0 knowledge content working with the COEs* Executive reporting and reviewing cases and trends and proactively finding solutions to minimize the dependencies on HRSC and optimizing processesRECOMMENDED EDUCATION/ EXPERIENCE/ SKILLS

  • Bachelor's degree or equivalent experience preferred.
  • 3+ of more years of managerial experience strongly preferred.
  • Additionally, 3+ years of dedicated benefits experience is strongly preferred
  • Manager with ability to engage and motivate direct and indirect reports.
  • Strong interpersonal and customer service skills.
  • Communicate effectively in both oral and written form.
  • Exhibit patience, empathy, and positivity.
  • Have strong problem-solving skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, Powerpoint
  • Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions) preferred.
  • Experience with HR Service Management tools
  • Bi-lingual helpful; but not required.DECISION MAKING AUTHORITY
    • Receives limited direction and exercises independent judgement within the scope of the role.This role is remote option available and pays up to $77K yearly with health, dental, 401K and other optional benefits.HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at or 855-877-6866Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Keywords: Bright Horizons Children's Centers, Cranston , HR Service Center Benefits Manager, Executive , Cranston, Rhode Island

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