Task Force General Manager
Company: TPG Companies
Location: Cranston
Posted on: January 27, 2023
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Job Description:
If you are unable to complete this application due to a
disability, contact this employer to ask for an accommodation or an
alternative application process. Task Force General Manager Full
Time Management Cranston, RI, US 30+ days ago Requisition ID: 2619
What you will be doingPOSITION SUMMARY -The Company operates 24
hours a day and 7 days a week, so operational demands require
variations in shift days, starting and ending times, and hours
worked in a week. -The Task Force General Manager oversees and
directs all aspects of hotel operations including property
maintenance, asset protection, guest service, sales, food and
beverage, accounting/budgeting, and human resources. The Task Force
General Manager directs all operations in alignment with the vision
and direction of the Company, brand requirements, and local, state
and national regulations. Responsible for quality service,
meeting/exceeding financial goals, short- and long-term planning
and day-to-day operations. Recommends the hotel's budget,
marketing/business plans, capital expenditures and manages within
approved plans and objectives.This position directly manages the
hotel's executive committee and indirectly manages all hotel
associates. Articulates Company goals to the hotel's management
team and associates. Demonstrates commitment to these goals through
work ethic, integrity and respect for the Company and its
associates. Unites associates in a common commitment to achieve and
exceed these goals. Works closely with management throughout the
Company and regular contact brand management and hotel owners.
Impresses guests with quality and timely service in a pleasant and
friendly manner.ESSENTIAL FUNCTIONS -Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.Guest Satisfaction - Ensure Company and brand
service standards and procedures are followed throughout the hotel.
Ensure Department Heads are properly scheduling staff to ensure
adequate coverage while managing department budgets. Spend time in
the lobby during prime check-in and check-out hours to learn how
guests enjoy their stay. Resolve guest complaints as appropriate to
maintain guest satisfaction. Regularly review guest scores to
identify areas needing improvement and oversee appropriate
corrections. Work collaboratively with management and associates to
identify current and emerging frequent travelers, so appropriate
services will be available to meet guests' needs. Regularly confirm
adherence to all guest service basics such as uniforms, name tags
and proper guest greeting. Be knowledgeable on hotel facilities,
services and the city to assist guests as appropriate.Human
Resources - In conjunction with the Human Resources department,
oversee recruiting, hiring, training, development and retention of
a motivated and efficient staff. Clearly communicate to associates
the standards of performance and their role in contributing to
individual and team success. Ensure all required training occurs
and policies and procedures are being followed. Coach, counsel,
resolve conflicts, discipline and terminate as appropriate through
fair treatment and in compliance with Company policies and
procedures. Conduct associate performance and salary reviews in a
timely manner and in accordance with Company guidelines. Insist on
a work environment that is free from harassment. Promote the hotel
as an employer of choice in the community and oversee aggressive
recruitment and retention programs to maintain adequate staffing
levels.Sales/Revenue Management -Direct and articulate the sales
vision to the associates, so sales opportunities can be identified,
qualified, and resources leveraged to quickly close deals. Works
with sales team and develops action steps to improve REVPAR
performance. Participate in community and professional
organizations to maintain high visibility and promote a good image
thus fostering future growth.Profitability --Develop, recommend,
implement and oversee the hotel's annual budget, business/marketing
plan, and objectives to meet/exceed financial expectations.Ensure
all critical costs including maintenance, food & beverage costs,
and payroll are within budgeted guidelines. If necessary, develop
action steps to correct any expense problems. Maximize productivity
and minimize labor cost by analyzing trends and adjusting staffing
guidelines. Review vendors and products to ensure procurement of
top quality products at minimum prices. Ensure all accounting
policies and procedures are being followed and the hotel is in
compliance. Investigate and oversee implementations of new and
improved services to capture more guests and a larger share of the
local market. Maintain a working knowledge of relevant trends and
best practices in business management and finance, so business
opportunities can be identified and capitalized on in the
continually changing economic and business environment. Submit
recommendations for changes and improvements to superiors.Life
Safety/Risk Management -Direct and oversee all facets of the
hotel's life safety activities. Oversee and promote an accident
prevention program to minimize liabilities and related expenses.
Work collaboratively with Corporate Risk Management to oversee
appropriate sanitary, safety, security and emergency policies and
procedures are in place and followed. Regularly oversee the staff's
proficiency in sanitary, safety, security and emergency procedures.
Practice safe work habits. Notify superiors of any potential
liability and propose proper course of action to prevent the hotel
from incurring any such liability. Make recommendations to
superiors on additional safeguards as appropriate.Asset Management
-Walk the property daily to evaluate the hotel's physical
condition, inventories, identify issues and to speak with and
listen to associates. Oversee the Company's preventative
maintenance and repairs to protect guests, associates and assets.
Oversee investigations and reports on all incidents and accidents,
coordinate activities and liaise with local and federal law
enforcement agencies, fire companies and insurance agencies to
resolve problems and ensure a safe environment for guests and
associates. Work collaboratively with the Corporate Office to
ensure Company assets are accurately tracked. Ensure associates are
properly trained in the use and maintenance of Company assets.
Submit to superiors recommendations on changes and
improvements.Leadership - Oversee all facets of the hotel in a
manner consistent with the requirements of the Company, management
contract, franchise agreement, and local, state and national
regulations. Develop, coordinate and direct activities that foster
effective business relations with brand management, local
government officials, law enforcement and emergency services. Keep
abreast of brand standards and the competition's products and
strengths to continually improve revenues and profit margins while
maintaining quality. Use business/management knowledge,
applications in the industry, and experiences to provide
leadership, both internally and externally, to position the hotel
as a market leader. Be a coach with a positive attitude on a daily
basis. Ensure optimal levels of quality service and hospitality are
provided to guests. Regular and timely attendance with high
standards of personal behavior, appearance and grooming including
wearing the proper nametag when working.Communication -Ensure all
communication containing Company, hotel, brand and guest
information is consistent with privacy policies, practices and
regulations. Maintain a consistent professional and positive
attitude when communicating with guests and associates. Maintain
effective two-way communications that crosses departmental lines
and reaches all associates. Approach all encounters and actions
with guests and associates in a friendly, service oriented manner.
Conduct regularly scheduled meetings with hotel management and
associates to provide organizational information and educate
associates on changes and activities. Communicate hotel activities
and plans with superiors and obtain appropriate consultation,
guidance and approval.
Keywords: TPG Companies, Cranston , Task Force General Manager, Executive , Cranston, Rhode Island
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