Community Manager
Company: Centers Health Care
Location: Cranston
Posted on: May 9, 2022
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Job Description:
Community Manager / Remote but Preferably in Central Texas /
Programs Team / Full-Time The Scalable Company is looking for a
Community Manager who can help us grow and maintain our
super-engaged communities of marketers, entrepreneurs, and small
business owners as they learn via our library of on-demand
training, interactive cohort-based courses, and ongoing coaching
and licensing programs. Youll be empowered by some of the top
training and marketing minds in the world, and have all of the
tactics and tools at your fingertips to succeed. Details below...
Who is the Scalable Company? You can read more here:
https://apply.workable.com/scalable/ Role Overview At The Scalable
Company, we offer four types of programs to help our clients
achieve their goals: Paid Communities (DigitalMarketer Lab and The
Scalable Collective) Cohort-Based 8-Week Accelerators (EPIC,
Scalable Operating System, Scalable Growth, Scalable Impact)
Coaching/Mentorship Programs (ELITE, Founders Board, War Room
Mastermind, etc.) Licensed Practitioner Programs (DigitalMarketer
Certified Partner) As a Community Manager, you'll set a connective
and overarching strategy for one or more of these communities while
acting as the voice and face of that community. You'll own the
guidelines and policies, help to influence the member experience,
and receive more opportunity as your engagement and positive member
experience grows. And while this role does have a high degree of
autonomy, you will receive support from our internal education,
success, and growth teams, meaning you won't have to 'go it alone.'
That said, the ideal candidate for this role should not only be
experienced in the moderating, managing, and maintaining of
communities, but they should also be able to balance BOTH strategy
and execution. What you will do: Youll create a warm and supportive
virtual environment for our paying members that aligns with
Scalable and DigitalMarketer core values Youll own the community
guidelines and policies, and actively moderate and maintain them
Youll own member approval and removal processes within the
communities and find solutions that will help to improve efficiency
and reduce the time spent on these activities Youll measure, track,
and analyze the health of the community and test new strategies
that drive engagement, value, and help to create meaningful
connections between our members Youll put the health of the
community first by redirecting or removing irrelevant or harmful
threads, disciplining rule breakers according to the policies you
create, and thinking critically about how best to manage difficult
situations with no easy or clear solutions Youll build
relationships with our members as one of the voices and faces of
the Scalable Collective and programs team - through writing weekly
community content, hosting and attending live training events,
virtual chat moderation, and participating inside the communities
Youll help to build and refine customer feedback loops, working
with our Program Managers and Growth team to procure customer
testimonials and customer feedback Youll own community onboarding
and be responsible for helping the Program and Growth teams build a
cohesive journey that maximizes customer success Youll keep a pulse
on industry trends, customer sentiment, and recommend new products
or promotions to align the two Youll commit to growth and learning
through joining communities for community professionals, reading
community and customer-centered books/listening to similar
podcasts, attending events or webinars, taking online trainings,
and consuming everything DigitalMarketer has taught about
communities and community management Youll know who our customer is
inside and out, understand their fears and frustrations, and be
their biggest fan and advocate by constantly thinking about how
changes could affect them, how they could react, and communicating
these insights to the Programs team Youll know every product,
promotion, and program intimately as you will often be the first
line of defense for customer questions or confusion Compensation
Salary band for the role is $45k - $60K Location and Start Date Our
home base is Austin, TX, but our team works remotely. There is some
additional travel -10% either to events. You would start as soon as
possible. Requirements Who you are: You are a natural 'host' and
community-builder. You love bringing people together and making
connections. You are not afraid of expressing an unpopular opinion,
setting boundaries, sticking to your guns, taking responsibility,
or making a difficult decision You have a strong 'spirit of
service.' You put the needs of others before your own, and you're
happy to take a back seat so others can be in the spotlight. You
are meticulously detail-oriented and organized. You're able to
juggle simultaneous projects and priorities without letting any
critical balls drop. You are a high-output individual. While you're
willing to brainstorm and 'visionate,' you're eager to dive into
the 'nitty-gritty.' No work is beneath you when it comes to making
our customers successful. You have strong time-management skills.
You know your time will be in high-demand, and you are excited by
the challenge of making everyone happy. You have great
interpersonal skills, charisma, and you enjoy building new
relationships. You have strong communication skills - verbal,
written and presentation. You thrive in a fast-paced, scrappy, and
(sometimes) chaotic environment. Who You Will Be Working With As
the Community Manager, youll be reporting to the Program Manager of
Scalable Accelerators and helping to define the community strategy
and tracking your own KPIs. Youll also be working with other teams
like Marketing, Sales, and Customer Success to achieve growth and
engagement and targets. Why You Might Be Excited About Us Like us,
you believe entrepreneurs make the world a better place, and youre
excited about our mission to eradicate entrepreneurial imposter
syndrome and help more small businesses succeed. Like us, you like
the idea of working remotely and having more flexibility in your
schedule. Like us, you enjoy driving new projects and making direct
contributions to the companys success and mission. Like us, you
crave the idea of owning a number and having objective proof of
your value to the team. Like us, you enjoy having access to some of
the smartest, most successful, (and even famous) entrepreneurs and
business owners in the world. (At the end of the day, our mutant
power is community-building, so you never know whos going to show
up at our meetings and events.) Why You Might NOT Be Excited About
Us Were fairly small (-60 people), so if you like more hierarchy
and levels of management in a bigger company, this role isnt for
you. We dont have it all figured out. As a bootstrapped,
entrepreneurial-driven startup, there are many areas of the company
where were still building the rocket on the way up. So, if you
require a tested and proven playbook to perform every aspect of
your job, then this probably isnt the place for you. We work
really, really hard. Everyone on the team is extremely
mission-driven, and works incredibly hard to achieve our
comfortably-uncomfortable goals. While we DONT believe in working
weekends or pulling allnighters as a normal course of business, if
you want a cushy, 40-hour per week job, you probably wont like it
here. We change our minds, pivot fast, and embrace change when
change is needed. We arent flakes, nor do we seek chaos for chaos
sake. But we WILL shift projects and priorities when presented with
new data, so, again, if you need to work at a company that has it
all figured out, were not the place for you. We dont micro-manage.
This is not the kind of job where you show up and we tell you
exactly what to do every day. We need people who can manage their
own calendar and who arent afraid to Google something if they dont
know how to do it. In other words, if you need to know EXACTLY what
you will be doing every hour of the day, week over week, were
probably not a good fit. Benefits Full-Time employees are eligible
for health and welfare benefits. Health, Dental, + Vision Insurance
HSA plan with Company Matching (for eligible HDHP enrollees)
Company-Paid Telemedicine Plan Company-Paid Mental Wellness,
Financial Wellness, + Legal Counseling services Company-Paid Life
Insurance 15 Days of PTO per year (pro-rated based on hire date) 11
Paid Company Holidays 401K Plan with Company Matching Parental
Leave Workstation Bonus Additional benefits: Scalable product
access Emphasis on your learning and development Vibrant culture,
community, and an excess of emojis and gifs... Check out our 'We
Believe' video to learn a bit more about us HERE. The Scalable
Company provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, The Scalable Company
complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.by Jobble
Keywords: Centers Health Care, Cranston , Community Manager, Executive , Cranston, Rhode Island
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