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Community Manager

Company: Centers Health Care
Location: Cranston
Posted on: May 9, 2022

Job Description:

Community Manager / Remote but Preferably in Central Texas / Programs Team / Full-Time The Scalable Company is looking for a Community Manager who can help us grow and maintain our super-engaged communities of marketers, entrepreneurs, and small business owners as they learn via our library of on-demand training, interactive cohort-based courses, and ongoing coaching and licensing programs. Youll be empowered by some of the top training and marketing minds in the world, and have all of the tactics and tools at your fingertips to succeed. Details below... Who is the Scalable Company? You can read more here: Role Overview At The Scalable Company, we offer four types of programs to help our clients achieve their goals: Paid Communities (DigitalMarketer Lab and The Scalable Collective) Cohort-Based 8-Week Accelerators (EPIC, Scalable Operating System, Scalable Growth, Scalable Impact) Coaching/Mentorship Programs (ELITE, Founders Board, War Room Mastermind, etc.) Licensed Practitioner Programs (DigitalMarketer Certified Partner) As a Community Manager, you'll set a connective and overarching strategy for one or more of these communities while acting as the voice and face of that community. You'll own the guidelines and policies, help to influence the member experience, and receive more opportunity as your engagement and positive member experience grows. And while this role does have a high degree of autonomy, you will receive support from our internal education, success, and growth teams, meaning you won't have to 'go it alone.' That said, the ideal candidate for this role should not only be experienced in the moderating, managing, and maintaining of communities, but they should also be able to balance BOTH strategy and execution. What you will do: Youll create a warm and supportive virtual environment for our paying members that aligns with Scalable and DigitalMarketer core values Youll own the community guidelines and policies, and actively moderate and maintain them Youll own member approval and removal processes within the communities and find solutions that will help to improve efficiency and reduce the time spent on these activities Youll measure, track, and analyze the health of the community and test new strategies that drive engagement, value, and help to create meaningful connections between our members Youll put the health of the community first by redirecting or removing irrelevant or harmful threads, disciplining rule breakers according to the policies you create, and thinking critically about how best to manage difficult situations with no easy or clear solutions Youll build relationships with our members as one of the voices and faces of the Scalable Collective and programs team - through writing weekly community content, hosting and attending live training events, virtual chat moderation, and participating inside the communities Youll help to build and refine customer feedback loops, working with our Program Managers and Growth team to procure customer testimonials and customer feedback Youll own community onboarding and be responsible for helping the Program and Growth teams build a cohesive journey that maximizes customer success Youll keep a pulse on industry trends, customer sentiment, and recommend new products or promotions to align the two Youll commit to growth and learning through joining communities for community professionals, reading community and customer-centered books/listening to similar podcasts, attending events or webinars, taking online trainings, and consuming everything DigitalMarketer has taught about communities and community management Youll know who our customer is inside and out, understand their fears and frustrations, and be their biggest fan and advocate by constantly thinking about how changes could affect them, how they could react, and communicating these insights to the Programs team Youll know every product, promotion, and program intimately as you will often be the first line of defense for customer questions or confusion Compensation Salary band for the role is $45k - $60K Location and Start Date Our home base is Austin, TX, but our team works remotely. There is some additional travel -10% either to events. You would start as soon as possible. Requirements Who you are: You are a natural 'host' and community-builder. You love bringing people together and making connections. You are not afraid of expressing an unpopular opinion, setting boundaries, sticking to your guns, taking responsibility, or making a difficult decision You have a strong 'spirit of service.' You put the needs of others before your own, and you're happy to take a back seat so others can be in the spotlight. You are meticulously detail-oriented and organized. You're able to juggle simultaneous projects and priorities without letting any critical balls drop. You are a high-output individual. While you're willing to brainstorm and 'visionate,' you're eager to dive into the 'nitty-gritty.' No work is beneath you when it comes to making our customers successful. You have strong time-management skills. You know your time will be in high-demand, and you are excited by the challenge of making everyone happy. You have great interpersonal skills, charisma, and you enjoy building new relationships. You have strong communication skills - verbal, written and presentation. You thrive in a fast-paced, scrappy, and (sometimes) chaotic environment. Who You Will Be Working With As the Community Manager, youll be reporting to the Program Manager of Scalable Accelerators and helping to define the community strategy and tracking your own KPIs. Youll also be working with other teams like Marketing, Sales, and Customer Success to achieve growth and engagement and targets. Why You Might Be Excited About Us Like us, you believe entrepreneurs make the world a better place, and youre excited about our mission to eradicate entrepreneurial imposter syndrome and help more small businesses succeed. Like us, you like the idea of working remotely and having more flexibility in your schedule. Like us, you enjoy driving new projects and making direct contributions to the companys success and mission. Like us, you crave the idea of owning a number and having objective proof of your value to the team. Like us, you enjoy having access to some of the smartest, most successful, (and even famous) entrepreneurs and business owners in the world. (At the end of the day, our mutant power is community-building, so you never know whos going to show up at our meetings and events.) Why You Might NOT Be Excited About Us Were fairly small (-60 people), so if you like more hierarchy and levels of management in a bigger company, this role isnt for you. We dont have it all figured out. As a bootstrapped, entrepreneurial-driven startup, there are many areas of the company where were still building the rocket on the way up. So, if you require a tested and proven playbook to perform every aspect of your job, then this probably isnt the place for you. We work really, really hard. Everyone on the team is extremely mission-driven, and works incredibly hard to achieve our comfortably-uncomfortable goals. While we DONT believe in working weekends or pulling allnighters as a normal course of business, if you want a cushy, 40-hour per week job, you probably wont like it here. We change our minds, pivot fast, and embrace change when change is needed. We arent flakes, nor do we seek chaos for chaos sake. But we WILL shift projects and priorities when presented with new data, so, again, if you need to work at a company that has it all figured out, were not the place for you. We dont micro-manage. This is not the kind of job where you show up and we tell you exactly what to do every day. We need people who can manage their own calendar and who arent afraid to Google something if they dont know how to do it. In other words, if you need to know EXACTLY what you will be doing every hour of the day, week over week, were probably not a good fit. Benefits Full-Time employees are eligible for health and welfare benefits. Health, Dental, + Vision Insurance HSA plan with Company Matching (for eligible HDHP enrollees) Company-Paid Telemedicine Plan Company-Paid Mental Wellness, Financial Wellness, + Legal Counseling services Company-Paid Life Insurance 15 Days of PTO per year (pro-rated based on hire date) 11 Paid Company Holidays 401K Plan with Company Matching Parental Leave Workstation Bonus Additional benefits: Scalable product access Emphasis on your learning and development Vibrant culture, community, and an excess of emojis and gifs... Check out our 'We Believe' video to learn a bit more about us HERE. The Scalable Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Scalable Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and Jobble

Keywords: Centers Health Care, Cranston , Community Manager, Executive , Cranston, Rhode Island

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