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Help Desk Support Manager

Company: J.E. Ranta Associates
Location: Cranston
Posted on: May 3, 2021

Job Description:

Company Information: Our Client is an IT Managed Services Provider specializing in providing managed services to small and medium sized companies and government entities alike in the Northeast as well as engineering and IT consulting projects to large enterprises. They are a technology engineering-driven and engineering-led organization with a client first mentality. Known for their high energy and collaborative environment, they pride themselves in their ability to provide ample training opportunities , technical growth, and advancement.Job Description:The Lead Network Engineer will provide customer support to clients end-user utilizing industry standard tools and best practices. The Engineer will also provide Oversight and Level 2 Support to the Help Desk assisting a three person team in the resolution off client issues. The Level 2 Help Desk Engineer will work with other engineers to quickly and efficiently resolve trouble tickets in a timely manner. In addition, the Lead Network Engineer is responsible for the oversight of managed client network elements ensuring the best availability, reliability, performance and security of each.In addition, the Network Engineer will be available for dispatch to perform on-site field engineering assignments and assigned projects, on-site or remote, as well as participate in the engineering on-call rotation.Qualifications:

  • Associates Degree in Information Technology or Computer Science or equivalent work experience is required. Bachelor's Degree in Information Technology or Computer Science is preferred.
  • 2-3 years Hands-on experience preferred including installation and oversight experience with:
  • Hyper-V / Xen / Nutanix / VMware vSphere Virtualization
  • Windows Desktop (10)
  • Active Directory & Group Policy
  • Endpoint Security Solutions
  • Network Routing & Switching
  • Firewalls
  • Microsoft Azure & AWS
  • Wireless Networking
  • Network Attached Storage & iSCSI Storage Solutions
  • Network Access Control
  • Ticketing/CRM Systems (Salesforce, Spiceworks, Continuum, etc.)
  • Ability to multitask and prioritize client issues.
  • Excellent communication & collaborative abilities.
  • Technical Certifications in one or more of the following areas: HPe, Aruba Networks, Microsoft Server, Microsoft O365, Cisco, Palo Alto, Fortigate, Security+, Network+, Amazon Web Services, or Ubiquiti Networks. - provided by Dice

Keywords: J.E. Ranta Associates, Cranston , Help Desk Support Manager, Executive , Cranston, Rhode Island

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