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Infrastructure and Service Resiliency (Infra/Cloud) Manager, Tech Consulting

Company: EY
Location: Cranston
Posted on: May 2, 2021

Job Description:

Infrastructure and Service Resiliency (Infra/Cloud) Manager, Tech ConsultingConsultingRequisition # UNI00HBJPost Date Mar 22, 2021EYs Technology Transformation team is at the forefront of delivering cutting-edge consulting and advisory services to some of the largest enterprises across the globe. We relentlessly seek to help our clients improve their technology strategy, enterprise architecture, IT operational efficiency and IT infrastructure resilience and capabilities, aligning ourselves to EYs overall purpose of "building a better working world".THE OPPORTUNITYOur "IT Infrastructure and Service Resiliency" (ISR) group, within the Technology Transformation practice, is the harmonization of business continuity, infrastructure technical strategy and architecture around disaster recovery, availability, performance, agility, interoperability, optimization, security, and compliance.ISR is a rapidly growing group, with exponential growth plans in the following focus areas :

  • Business Continuity Management - Enable organizations to prepare for disaster events by helping them identify their most critical business processes and the associated dependencies. Includes Business Continuity Planning, Crisis Management, Impact analysis, etc.
  • Disaster Recovery, Data Center and Cloud Infrastructure Services - Technology solutions spanning all elements within a data center including servers, storage, end-user computing and cloud based infrastructure services. Expertise with AWS, Azure and other public cloud environments is a plus.
  • Connected Business Services - Technology solutions involved in securely connecting businesses and systems, including enterprise networks, mobility solutions, collaboration suites, core foundational and security infrastructure and emerging solutions such as internet of things (IoT) and software defined networks.Our ISR professionals deal with the most critical infrastructure projects ranging from helping organizations recover from ransomware attacks, architecting state of the art data centers, designing next generation networks to enhancing system resilience for our clients mission critical systems. Daily, on every project we engage in, our ISR team plays a pivotal role in enabling our client to secure and improve their IT infrastructure.We are looking for professionals who can independently manage teams that are delivering impactful results on mission critical IT infrastructure projects and share our passion to work closely with clients to guide them through their IT infrastructure transformational journey.YOUR KEY RESPONSIBILITIESAs a Manager in the ISR practice, we expect you to have a strong technical foundation to deliver IT infrastructure projects that is combined with experience in working with diverse client teams on solving complex technology solutions. Your key responsibilities will include:
    • Technical knowledge Providing subject matter expertise in at least one of the above ISR focus areas with enough hands-on work experience to be able to guide clients through engagements. Preferably working knowledge in a secondary area, where youd be able to handle the management of IT infrastructure engagements.
    • Technical Coordination and Project Management - We expect our Advisory Managers to be able to effectively handle small teams of highly skilled and efficient consultants. Responsibilities include managing communications with senior IT leaders and delivering services as per contractual agreements.
    • Client Relationship Management - Manage working relationships with the client project teams and work through the dynamics and challenges arising during the course of the engagement. Escalate and inform EY leadership and account teams on potential issues that could impact the engagement or potential future opportunities.
    • New business development - Contribute to key pursuits, developing white papers and point-of-views for the consumption of other practices within EY and publishing these on external platforms such as LinkedIn and work with practice groups to establish leading practices.SKILLS AND ATTRIBUTES FOR SUCCESSTo qualify for the role you must have
      • Bachelors degree preferably in Computer Science, Information Systems Management or similar discipline
      • Minimum five years following a Bachelors degree or three years following a Masters degree
      • 3-5 years expertise in implementing or managing IT infrastructure services in any of the focus areas
      • Demonstrated at least two years of experience in managing engagements, enabling business development and exposure to professional services or consulting engagements
      • Willing and able to travel up to 80% of the timeWhat we look for
      • Strong technical expertise in any one of the 3 focus areas and working knowledge in a second
      • Experience working in a capacity where you have managed key solution architects or systems engineering leads to build or implement technical infrastructure.
      • Demonstrated success in managing and influencing client teams on complex technical solutions to drive them to effective solutions.
      • Demonstrated success in managing complex, transformational project delivery in areas such as data center consolidation, disaster recovery, cloud migrations, and network transformation.
      • Experience in dealing with client issues and solving them by drawing up solution scenarios that are supported with cost estimates, timelines, and action plans to resolve the situation.
      • Strong skills to manage conflicts and collaborate to work with teams towards achieving results.
      • Business Development - Experience in developing contractual scope for client contracts and having an overall understanding of how revenue is generated in professional services engagements (billing rate, margins, etc.)
      • Practice Development - Provide thought leadership in developing white papers and point-of-views in areas of expertise.What working at EY offersWe offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 18 days of vacation plus 10 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
        • Opportunities to develop new skills and progress your career
        • A collaborative environment where everyone works together to create a better working world
        • Excellent training and development prospects, both through established programs and on-the-job trainingAbout EYAs a global leader in assurance, tax, strategy and transactions, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.Join us in building a better working world. Apply now.EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Keywords: EY, Cranston , Infrastructure and Service Resiliency (Infra/Cloud) Manager, Tech Consulting, Executive , Cranston, Rhode Island

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