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Sr Desktop Engineer

Company: HMG America
Location: Marlborough
Posted on: June 27, 2019

Job Description:

Position Sr Desktop Engineer Location Marlborough,MA Duration Full time The key skills are for someone that has expert skills in packaging, imaging, and patching. Ask the candidate the following questions and include the answers. Let them know they will be heavily vetted in these areas. Have you managed and maintained a Microsoft SCCM, Landesk, Symantec Endpoint Management Suite or Altiris computing environments? Have you packaged, tested, and deployed software applications and updates as required throughout a company? Have you created, developed, deployed, and maintained an up to date standard Windows 10 desktop and laptop image? Have you been responsible to ensure all Windows updates, Security updates and Driver updates are regularly applied to Windows 10 computers throughout a company? And reported on their patch compliancy status? Do you have experience using PowerShell scripting, VBScripting, and Batch file Scripting in your day to day activities? Job Description The client is seeking a dynamic Desktop Systems Engineer to work in a fast-paced an environment where customer service skills are a must. As a member of a team, this position will be responsible to create and maintain software application deployment packages manage antivirus updates manage and maintain Microsoft Office 2010, 2016 -OF365, and Windows 7,8.1, 10 Patching and reporting on compliance. image creation and maintenance reporting on PC inventory, and handling Level 3 escalations from L1 and L2 teams, and assisting on various technical projects. Experience and Skills Experience working with Altiris or SCCM for software deployment and image management Experience working with Altiris or SCCM for Windows Patching and managing compliance reports Experience working with Browsium Catalyst or similar Browser Management toolsets Experience using remote control systems such as Bomgar and or LyncSkype Troubleshooting experience - software, hardware (desktops, laptops, tablets, virtual machines) Experience with software package creation, installation, maintenance, and remediation Working knowledge of Active Directory including rights restrictions, security groups, GPOs, Working knowledge of Full Hard Disk Encryption tools WinMagic and BitLocker Microsoft Windows 10, 8.1, 7 Microsoft Office 2010, 2016, and OF365 Microsoft LyncSkype for Business Microsoft Teams Working knowledge of TCPIP v4 and v6 networking Working knowledge of VPN technologies Working Knowledge of scripting with PowerShell and SQL is a plus Soft Skills Working knowledge of ServiceNow or other service desk incident tracking system Experience in handling priority one escalations and working with a team to solve them Experience handling Incident Tickets, Problem tickets and Tasks, and understanding ITIL processes Ability to document and follow standard operating procedures and creating Knowledge Base articles Proven communication skills face-to-face and in a phone environment, working with end users to document incidents and report problem trends Adapting successfully to changing situations and environments Taking on new challenges at short notice Dealing with changing prioritiesworkloads Ability to interface well with a variety of users, including VIPs and executive management as well as team members on and offshore and ability to work with demanding customers is a must Can take on pressure situations calmly with clear direction and follow through till the end

Keywords: HMG America, Cranston , Sr Desktop Engineer, Engineering , Marlborough, Rhode Island

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