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Sr Infrastructure Engineer

Company: Citizens Financial Group
Location: Cranston
Posted on: June 11, 2018

Job Description:


The Senior Infrastructure Engineer - Colleague Technology Services performs a critical role in defining and implementing the end user delivery strategy. This role offers the opportunity to influence and deliver the evolution of end user computing technology across the enterprise. Reporting to the Colleague Technology engineering manager, you will build partnerships with the enterprise IT and architecture and service delivery teams, the user community and external partners. This role designs engineering technical solutions within the workstation environment and provides 3rd level support to business lines experiencing end user productivity impact.

Technology Scope and Responsibilities
Technologies may include end user compute, collaboration & productivity, and directory services. The focus of this role is operating systems, virtual compute, device management, application discovery, packaging and distribution, browsers, and administrative scripting.
Product space includes Windows, macOS, iOS, Android, Citrix, Citrix XenApp/Desktop, Altiris, SCCM, WSUS, MDT/OSD, PowerShell/VBScript, BlackBerry, Jamf
Owns the creation of infrastructure planning runbooks, detailed engineering configurations, and transition to operations documentation in collaboration with architecture, analysts, and service delivery.
Participates in project estimation, SOW review, roadmapping and planning the environment
Accountable for the Gold Image and master workflows and processes associated with the compute infrastructure
Represents Colleague Technology as technical SME on projects
Troubleshoot complex application issues within the end user environment.
Develop automated tools for information gathering and configuration changes within the workstation environment
Provide technical guidance based on business line solution requirements.
Ability to occasionally work nights/weekends during critical incidents or major project implementations

This position is based out of East Providence, RI. Remote assignments are available.


Bachelor's degree in business, computer science or engineering; may have post-graduate education or training. 10+ years of computer systems experience with 3 to 5 years of senior engineer level related experience
Demonstrated experience designing and deploying end user technologies in large, geographically distributed environments at a scale of over 20,000 end users and 30,000+ managed devices
Solid understanding of security and risk best practices, and standards, with the ability to design and document to these principles
Expert knowledge in several areas in this role's technology scope.
Experience in all aspects of application and workstation management
Experience operating in a regulated environment, healthcare, banking etc. is a plus
Knowledge of formal management and design frameworks such as ITIL are a plus
Able to work independently once requirements and inputs are given
Strong ability to identify issues in the environment and can efficiently communicate the issues with colleagues and management
Process oriented and can document work processes and workflows
Able to succeed and integrate into a fast paced environment
Critical thinker is required, ability to research and collaborate effectively

Why Work with Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

Keywords: Citizens Financial Group, Cranston, Sr Infrastructure Engineer, Engineering, Cranston, Rhode Island

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