CVP/CTI Solutions Architect (Cisco)
Company: Nuance Communications, Inc.
Location: Mahwah, NJ
Posted on: June 26, 2016
Job Description:
Position: CVP/CTI Solutions Architect (Cisco) (Mahwah, NJ) ** Position reports to Mahwah, New Jersey office location. Any
qualified U.S. worker will be permitted to work out of a home office. Duties: Implement, plan, and create technical system designs and
estimates for self-service speech applications for complex Cisco
solutions. Install and configure Cisco CVP elements, UCS Servers, and UCCE
environments. Develop self-service speech applications using Cisco Studio,
together with proprietary tools and products within the Cisco environment.
Configure, install, troubleshoot, and deploy Cisco CVP systems in complex
Cisco contact center environments. Design and develop Cisco Studio
self-service speech applications on Cisco CVP and UCCX IVR Systems. Develop
Cisco CTI desktop screen pops in a UCCE/X environment. Requirements: Master’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Information Systems, or a
related field and three (3) years of experience designing and developing
Interactive Voice Response (IVR) systems using Cisco Unified Call Studio, or
in the alternative, a Bachelor’s degree (or foreign equivalent) in
Computer Science, Electrical Engineering, Information Systems, or a
related field and five (5) years of experience as indicated above. Also requires demonstrated expertise (DE): leveraging Java
programming to implement IVR call flow design and volume management options; DE
leveraging Cisco Unified Contact Center Enterprise (UCCE) to deliver
intelligent call routing solutions; DE configuring automated applications and
VOIP platforms using contact center tools and utilities; and DE designing and
developing self-service automation applications following Agile
methodology. To apply, submit resume referencing Job Code # 24020 to Jason
Hewitt, Nuance Communications, 1 Wayside Road, Burlington, Massachusetts
01803.
Keywords: Nuance Communications, Inc., Cranston , CVP/CTI Solutions Architect (Cisco), Computer , Mahwah, NJ, Rhode Island